Account Director in Ed tech domain (K12)

As a Key Account Manager in the Ed-Tech domain with a focus on the US Market (specifically K12), you will play a crucial role in understanding market dynamics and developing strategies to cater to evolving customer needs. Your responsibilities will include: - Anticipating customer needs and translating insights into internal strategies to drive business growth. - Designing impactful solutions tailored to customer challenges with a cross-functional approach. - Providing proactive business insights to strengthen customer market position and drive revenue expansion. - Overseeing project execution, ensuring seamless delivery, and maintaining profitability through account mining and opportunity creation. - Building and maintaining relationships with customers at all levels, from operational stakeholders to the C-suite. - Managing key relationships and cross-functional alignment to inspire internal teams and maximize value creation. - Balancing time and priorities effectively to coordinate internal activities and external engagements. Key Accountabilities: - Deepening and expanding customer relationships across key accounts. - Collaborating with sales to unlock new revenue streams. - Partnering with delivery to ensure customer satisfaction. - Achieving defined growth targets within assigned verticals. You will be expected to consult on key team and leadership changes impacting delivery, as well as major client feedback. Additionally, you will be responsible for informing stakeholders about significant delivery issues, resource gaps, or the exit of critical internal team members. Mandatory Skills: - Relationship Building - Marketing - Account Management - Business Development - Customer Retention - Business-to-Business (B2B) Sales Management - Strategic Public Relations Planning - Matrixgold - Customer Relationship Management (CRM) - Client Relations,