Account Director- Client Servicing

At Insomniacs, $3 Billion worth of Real estate sales, isn't the only thing that gets us excited and proud. But, the fact that some of the best minds of real estate are working 24X7 towards providing integrated Marketing & Sales solutions with Digital and Technology at its core, reducing CAC for customers is what keeps us moving.
Embarking on this mission, Insomniacs is poised to become India's foremost real estate advisory and consulting beacon. We are committed to pioneering avant-garde solutions in marketing and sales, continually redefining excellence in customer satisfaction.Our Esteemed Clients:Hiranandani , Adani, Sotheby's International Realty, Emaar, Paradigm, DLF and many more.Founded: 2015Team: 200+ membersAddress: Insomniacs Digital Pvt. Ltd., 203, 2nd Floor, Ackruti Star, MIDC Central Road, MIDC, Andheri East, Mumbai - 400093, Maharashtra.Website https://insomniacs.in/ Linked In : https://www.linkedin.com/company/beinsomniacs/about/ Instagram: https://www.instagram.com/beinsomniacs/Job description:Establish clear client retention goalsCultivating solid relationships with clients through the provision of exceptional after-sales service.Encourage revenue growth by inspiring clients for upselling which leads to new business opportunitiesBecome the SPOC (Single point of contact) for the clients assigned to you.Manage their digital presence and aim at achieving the set targets with the team.Attend meetings with clients to understand their needs and assess the satisfaction.Ensuring Client Satisfaction is achieved with the team Being updated with the day to day task along with the team and achieving them Suggest creative strategies on the basis of your knowledge and research on current marketing trends and competitive analysis.Generating and maintaining team ROI reports Ensuring the timely provision of the bills to the clients and taking up the responsibility of timely payment from them. Lead idea-generating processes and initiate innovations in the campaigns.Staying updated with trends and the industry, conducting research on current marketing trends and competitive analysis implemented across teams Creating a positive onboarding experience for new clients.Maintaining an accurate record of all existing and potential clients.Ensuring and responding to client inquiries in a timely and professional manner.Research and prepare client presentations, reports and take charge over client meetings.Preparing and executing team training