Account Director (Client-Facing Role)

Senior Account Director (Client-Facing Role)

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About the Role

Pivot is seeking an experienced Senior Account Director to lead client relationships, drive strategic growth, and oversee delivery excellence across key accounts. This leadership role combines high-level client management, team leadership, and business development, ideal for a seasoned professional passionate about brand communication and integrated marketing.

Key Responsibilities

• Lead and nurture senior-level client relationships, acting as the primary contact for strategic discussions, campaign oversight, and business growth opportunities.
• Develop, implement, and oversee comprehensive account strategies that align with client goals, driving revenue growth and market relevance.
• Manage multiple account teams and projects, ensuring seamless collaboration across creative, digital, strategy, and production teams to deliver integrated marketing solutions.
• Guide and mentor account managers and directors, fostering professional development and high performance to meet ambitious client and agency objectives.
• Own account profitability and resource planning, working closely with finance and operations to ensure effective budget management.
• Drive new business development efforts, contributing to pitching, proposal development, and client onboarding activities.
• Monitor campaign performance analytics, produce insightful reports, and translate data into actionable recommendations to optimize client outcomes.
• Handle conflict resolution and escalation, ensuring client satisfaction and timely resolution of issues or risks.
• Represent Pivot at industry events, maintaining and expanding professional networks to support agency growth.

What We Offer

• Leadership role in a dynamic agency with diverse client portfolios
• Opportunity to influence brand strategies and deliver impactful creative campaigns
• Collaborative culture supported by experienced industry professionals
• Competitive compensation and incentives aligned to performance

About Pivot

Pivot is a Mumbai-based Brand Communication and Digital Marketing Agency partnering with innovative startups, scale-ups, and global brands. Founded 5 years ago, our leadership brings 50+ years of combined Fortune 500 experience, fostering a culture of creativity, strategy, and growth.

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How to Apply

This is a full-time, on-site leadership role at The Boardroom Coworking Spaces, Andheri West, Mumbai.

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Mention your current city, whether you are willing to work from office, nearest available joining date, expected pay range in the body of email.