Experentia Marketing Services Llp

Senior Account Director (Client-Facing Role) Location: Andheri West, Mumbai Type: Full-Time Mode of work : On-Site (Work from Office Only) Work week: Monday to Friday (Alternate Saturdays are working) Experience: 5+ years in account management, client servicing, or marketing roles Qualification: Bachelors or Masters degree in Business, Marketing, Communications, or a related field Travel: Occasional travel required for client meetings About the Role Pivot is seeking an experienced Senior Account Director to lead client relationships, drive strategic growth, and oversee delivery excellence across key accounts. This leadership role combines high-level client management, team leadership, and business development, ideal for a seasoned professional passionate about brand communication and integrated marketing. Key Responsibilities Lead and nurture senior-level client relationships, acting as the primary contact for strategic discussions, campaign oversight, and business growth opportunities. Develop, implement, and oversee comprehensive account strategies that align with client goals, driving revenue growth and market relevance. Manage multiple account teams and projects, ensuring seamless collaboration across creative, digital, strategy, and production teams to deliver integrated marketing solutions. Guide and mentor account managers and directors, fostering professional development and high performance to meet ambitious client and agency objectives. Own account profitability and resource planning, working closely with finance and operations to ensure effective budget management. Drive new business development efforts, contributing to pitching, proposal development, and client onboarding activities. Monitor campaign performance analytics, produce insightful reports, and translate data into actionable recommendations to optimize client outcomes. Handle conflict resolution and escalation, ensuring client satisfaction and timely resolution of issues or risks. Represent Pivot at industry events, maintaining and expanding professional networks to support agency growth. What We Offer Leadership role in a dynamic agency with diverse client portfolios Opportunity to influence brand strategies and deliver impactful creative campaigns Collaborative culture supported by experienced industry professionals Competitive compensation and incentives aligned to performance About Pivot Pivot is a Mumbai-based Brand Communication and Digital Marketing Agency partnering with innovative startups, scale-ups, and global brands. Founded 5 years ago, our leadership brings 50+ years of combined Fortune 500 experience, fostering a culture of creativity, strategy, and growth. Website: https://www.pivotmkg.com Linkedin: https://in.linkedin.com/company/pivotmkg Location Map: https://maps.app.goo.gl/2VnrpqTxWEiEeaK57 How to Apply This is a full-time, on-site leadership role at The Boardroom Coworking Spaces, Andheri West, Mumbai. Send your resume, cover letter, and portfolio to: vidhya@pivotmkg.com Subject Line: Application Senior Account Director Mention your current city, whether you are willing to work from office, nearest available joining date, expected pay range in the body of email.