Account Coordinator - Afterhours

Peak Process Partners is hiring a dedicated Afterhours Account Coordinator to support our Operations team during non-business hours.

Location: On-Site
Employment Type: Full-Time, Afterhours Shift

Key Responsibilities

• Monitor and manage afterhours shipments to ensure on-time pickup and delivery.
• Proactively communicate any issues, delays, or critical updates to customers and internal teams.
• Coordinate with drivers, carriers, and dispatch to resolve transit challenges such as breakdowns, traffic delays, or access issues.
• Update TMS (Transportation Management System) with accurate and timely information.
• Serve as the primary point of contact for customers needing support afterhours.
• Provide clear, professional communication in all interactions.
• Troubleshoot problems quickly to maintain customer satisfaction and operational continuity.
• Assess issues such as equipment breakdowns, route delays, or missed appointments and determine the best course of action.
• Identify operational risks and escalate issues when appropriate.
• Make decisions under pressure to keep freight moving and minimize service failures.

Qualifications Required

• Previous experience in logistics, customer service, transportation, or a fast-paced operations environment.
• Strong verbal and written communication skills.
• Ability to stay organized while managing multiple responsibilities.
• Proven ability to solve problems under pressure and think quickly.
• Comfortable working independently during afterhours without direct supervision.
• Strong attention to detail and ability to follow established processes.

Key Competencies

• Communication: Clear, professional, and timely.
• Organization: Ability to track multiple tasks and shipments simultaneously.
• Problem Solving: Quick thinker who stays calm under pressure.
• Customer Focus: Dedicated to maintaining strong customer relationships.
• Adaptability: Comfortable with frequent changes and unexpected issues.
• Decision-Making: Confident making time-sensitive operational decisions.

Why Join Us?

• Competitive salary and opportunities for performance-based growth.
• Be part of a fast-growing, high-energy logistics team that values teamwork and reliability.
• Enjoy opportunities for career advancement, skills development, and internal promotions.
• Join a company that prioritizes communication, collaboration, and employee support.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• The shift will be of 12 hours each on sat- sun and 6 hours each on any 2 week days? Are you comfortable with this?
• Rate yourself on the scale of 10 in English communication skills.
• How soon you can join us? (in days)
• What is your current salary per month?

Experience:

• Logistics: 2 years (Required)

Work Location: In person