Accommodations & Exceptions Scheduling Coordinator

Job Description

Job Title:- Accommodations & Exception Scheduling Coordinator Job Location:- Noida(Hybrid) Job Shift:- 10:30 AM to 7 PM CST( 8:30 PM IST to 5:30AM IST- Night Shift) as associated with our Bloomington, MN office. The Accommodations Scheduling Coordinator is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented. Responsibilities include handling client and candidate inquires related to testing with approved accommodations, scheduling exam appointments, and coordinating with clients, external vendors, internal teams, and test centers to ensure requirements are executed properly. This position is associated with our Bloomington, MN office. At this time, staff are working from home; however, the ideal candidate would be located within the geographic area and able to come into the office as needed. Primary Responsibilities Accommodation Scheduling & Implementation Interface with clients, candidates, and internal teams to ensure exceptional service is provided. Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI. Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements. Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day. Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day. Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met. Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines. Client Support Serve as primary contact for clients on accommodation scheduling and implementation inquires. Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner. Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidate's accommodation approvals. Qualifications Bachelor's or equivalent experience preferred 2+ years in a customer service position Strong professional communication and time management skills as well as excellent attention to detail Ability to exercise discretion in handling confidential material Proficiency in MS Office Shift Schedule Permanent Shift Schedule Monday to Friday: 10:30am-7:00pm Central Time During Training Monday to Friday: 8:00am-4:30pm OR 8:30am-5:00pm Central Time 1097464 Job: Customer Service Operations Support Job Family: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL_TIME Req ID: 19715 Show more Show less