Industry & Sector:
Fast-growing EdTech and student services provider operating in the academic support, admissions advisory, and learner success sector. We deliver academic counselling, admissions assistance, and ongoing student engagement services to learners across India through on-site centres and integrated digital platforms.
Role Title:
Academic Counselor / Student Success Advisor (Night Shift) On-site, India
About The Opportunity
We are hiring on-site night-shift Academic Counselors to join a high-energy student services team. This role focuses on telecounseling, academic advising, and admissions support to ensure prospective and enrolled learners receive timely guidance, course recommendations, and retention-focused follow-up during evening and overnight hours.
Role & Responsibilities
- Deliver high-quality telecounseling to prospective and current students during night shift hours, handling inbound and outbound calls with empathy and clarity.
- Assess learner needs, recommend appropriate courses/programs, and guide applicants through admissions, enrolment, and documentation processes.
- Maintain accurate student records in CRM and SIS; log interactions, update statuses, and escalate leads or issues per SOPs.
- Collaborate with academic teams to coordinate onboarding, scheduling, and follow-up for students at risk of drop-out to improve retention.
- Meet daily/weekly outreach and conversion targets while maintaining service quality and compliance with data-protection guidelines.
- Participate in continuous improvement by sharing feedback on scripts, workflows, and student pain points to optimise night-shift operations.
Skills & Qualifications
Must-Have
- Proven experience in academic counseling or telecounseling roles
- Familiarity with CRM and Student Information Systems (SIS) usage
- Experience with Learning Management Systems (LMS) administration
- Proficiency in MS Excel and Google Workspace for reporting and scheduling
- Comfortable using VoIP telephony systems and call-logging tools
- Strong documentation skills and adherence to data privacy practices
Preferred
- Experience with Salesforce or Zoho CRM
- Experience with Zendesk or similar ticketing systems
- Prior night-shift or customer-facing experience in education services
Benefits & Culture Highlights
- Structured training and clear career progression paths within student success and admissions functions.
- On-site role with supportive team culture, regular coaching, and KPI-driven incentives.
- Night-shift allowance and shift-specific benefits as per company policy.
How To Apply
If you are an empathetic, target-driven counselor comfortable working night hours and working on-site in India, submit your CV highlighting relevant counseling and CRM experience. We prioritise candidates who can demonstrate student-centred outcomes and accurate record-keeping.
Keywords: Academic Counselor, Night Shift, Student Advisor, Telecounseling, CRM, SIS, LMS, Admissions Counselling, Student Retention
Skills: learning management systems,communication,analytical,crm,data
