Academic Counsellor

Job Title: Academic Counsellor

Location:

Working Days:

About upGrad

Founded in 2015, upGrad is Asias largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.

Learn more: www.upgrad.com/offline-centres

About the Role

As an Academic Counsellor, you will play a key role in guiding potential learners, helping them identify the right career path, and showcasing how upGrads programs can accelerate their journey. You will be responsible for driving enrollments and revenue by nurturing leads, providing consultative counselling, and closing sales in a highly competitive environment.

5 Reasons to Join upGrad Offline Learning Centres

1. Performance Incentives:

1.5X/2X of that based on performance.

2. Career Growth:

3. Continuous Upskilling:

4. Comprehensive Health & Wellbeing:

5. Employee Referral Bonus:

Key Responsibilities

• Engage with potential learners through calls, video sessions, and in-centre meetings to understand their career goals and recommend suitable programs.
• Drive weekly & monthly enrollment and revenue targets by effectively converting leads into admissions.
• Manage the complete sales lifecycle from first interaction to enrollment and post-sales support.
• Track and improve key performance metrics such as counselling sessions, conversion rates, and revenue.
• Maintain accurate learner records on CRM and share feedback with the Marketing team to improve lead quality.
• Work closely with centre teams to ensure a smooth learner journey and high satisfaction levels.

Skills & Experience

• Graduate with 2–5 years of experience in consultative or B2C sales (education industry exposure preferred).
• Strong communication, persuasion and relationship-building skills.
• Organized, detail-oriented and able to manage multiple priorities under pressure.
• Empathetic listener with ability to build trust and focus on learner success.
• Comfortable with CRM tools and basic MS Office proficiency.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual

orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need.