Academic Counsellor

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding

and offering overall delightful journey to the students.

As an SSAO, you are expected to:

1. Contribute towards revenue generation by working on the sales targets, by selling/up

selling/cross-selling the company's exclusive range of educational courses to the existing and

prospective students and parents through personal counselling, telephone calls and emails

and other means of communication.

2. Ensure collection of outstanding fee from parents within the specified time.
3. Ensure a smooth student journey from start to end at  Institute by taking care of

associated administrative activities.

4. Ensure a delightful customer service experience by developing a strong rapport with the

Student & Parents and, addressing their concerns by offering a quick resolution.

5. Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with

strong sales persuasion skills.

2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software

related to Sales & Services.

3. Fluency in communication of English and Regional language.

Must have Attitude:

1. Customer Orientation
2. Sense of Ownership and Accountability.
3. Result orientation
4. Emotional intelligence for working in a Team.

Qualification:

1. Must have bachelors degree.
2. Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:

1. Previous experience in counselling of educational services.
2. Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions:

External

o Students, Parents & Schools Representatives.

Internal

o Branchs Academic & Non-Academic teams.

o Regional Student Support Centre.

o Regional Sales & Operations Team