Academic Counsellor

Education Counselor JD

Key Responsibilities:

1. Student Acquisition (New Enrollments):

• Inbound and Outbound Calling:

  Reach out to prospective leads and handle incoming

queries from students.

• Consultative Sales Approach:

  Understand the academic and career goals of prospective

students and recommend suitable SSEI courses.

• Academic Counseling:

  Provide accurate information about course content, certification

benefits, and career pathways.

• Follow-ups:

  Systematically follow up with leads to drive course enrollments and assist

students in completing the admission process.

• CRM Management:

  Maintain detailed and accurate records of all student interactions,

statuses, and next actions in Google Sheets and CRM.

2. Student Engagement (Existing Student Support):

• Relationship Management:

  Act as a trusted point of contact for existing students,

addressing their queries and providing support throughout their learning journey.

• Issue Resolution:

  Handle concerns related to classes, schedules, materials, and any

academic challenges, escalating where necessary to ensure quick resolution.

• Retention & Upselling:

  Identify students who can benefit from additional SSEI courses and

assist them in enrolling for advanced learning opportunities.

• Feedback Collection:

  Regularly gather feedback from students about their experience to

help improve SSEI’s offerings and services.

3. General Responsibilities:

• Quality Adherence:

  Follow communication protocols, call scripts, and maintain a high

standard of professionalism and empathy in all interactions.

• Reporting:

  Provide daily updates to the Business Manager regarding new acquisitions,

engagement activities, feedback received, and unresolved issues.

• Continuous Improvement:

  Participate actively in training sessions, skill development

programs, and quality enhancement initiatives organized by the QA Manager.

Requirements:

• Proficiency in Hindi and English (spoken) is a must.
• Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets.
• Strong listening, communication, and persuasion skills.
• A student-first attitude: “If you’re satisfied, tell others. If not, tell us.”
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude, adaptability, and a willingness to learn and grow.