1) Telesales Marketing/Application Specialist & 2)Execution Specialist

Job Title: Tele Sales Marketing/Application Specialist

Location: Bangalore (Whitefield - Sigma Tech Park)

Industry: Healthcare

Job Type: Full-Time

We are lookingforaproactiveandversatileprofessionaltojoinourteam as aTeleMarketing/ ApplicationSpecialist.Thisdual-rolepositionwillbebasedoutofour Bangaloreofficeandinvolvesacombinationoftele-salesactivitiesandon-site application/productsupportforourportfoliosegmentsacrossIndia.

1.TeleMarketing&InsideSales(BangaloreOffice-Based)

Handleoutboundcallstoprospectiveleadsandfollowuponexistinginquiries. Conductonlineproductdemonstrationsandpresentationstoclients/doctors. Supportthefieldsalesteam with regular lead updates and coordination. Provide basic product-related service support viaphone or GoogleMeet. MaintainCRMrecordsandprepareperiodicreportsonleadprogressandcustomer engagement.

2. Application&ProductSupport(Field-BasedPANIndiaTravel):

TravelacrossIndiatosupportdoctorsandhealthcarefacilitieswith

Liveproductdemonstrationsandclinicalsupport Deviceinstallationandsetup Trainingfordoctorsandclinicalstaff Post-installationserviceandtroubleshootingsupport Respondtourgentproduct/applicationsupportrequestsfrom doctors. Providefeedbackfrom fieldinteractionstoproductandsalestea

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Job Title: Execution Specialist

Location: Bangalore (Whitefield - Sigma Tech Park)

Industry: Healthcare

Job Type: Full-Time

Business Importance of the Role:

The execution Specialist role is responsible for monitoring and managing the inventory levels based on the ordering trends & forecasts. The purpose of this position is to proactively manage sales order booking requirements, oversee the performance in aspect ranging from order to shipment to billing and customer service. This is a business-critical role which will hone your business forecast skills, Inventory Management and will transition you to grow up with bigger roles within Genworks. You will have our trust and backing to take complete ownership to drive execution by working closely with Sales, Service, Product Specialist and Support team in enhancing their engagement index with customers. You will have to be quick in actions and pay attention to details as the role will be responsible for day-to-day operations rigor to manage execution.

Key Responsibilities to Deliver (Daily, Weekly, Monthly, Quarterly, Annual):

• Responsible to understand the business needs & organization goal and translate them into operational needs.
• Co-ordinating with Sales & Product teams to ensure on timely receipt of all order related documents
• Establishing and using dashboards & metrics to measure accomplishments & forecasting monthly in line with business expectations & revenue projections and identify issues and resolving within the TATs, managing & documenting the entire process, and publishing the daily update dashboard to track visibility of the order process
• Ensuring to co-ordinate with the respective stakeholders to ensure timely order delivery to the customers, leading to positive customer experience
• Ensuring to proactively engage with customers about the order status based on inputs and addressing customer queries on timely basis.
• Responsible to adopt organizations process & policies and utilizing required tools for documentation, ensuring first-time right for documentation for order processing & revenue recognition. Ensuring to comply legal & statutory requirements.
• Ensuring to connect weekly with the field sales team & solution team and leveraging support from the solution team where needed for OEM Engagement
• Ensuring to be aware of repercussions on missing revenue & identifying risks affecting supply/ delivery/ customer demand & striving to course-correct to achieve target. Leveraging previous trend and metrics to improve operational capability.