Zonal Sales Manager

Role & responsibilities

Responsibilities:

1. Business Performance

Responsible for Top line, bottom-line (PBIT) of the cluster and drive

business development plan

Responsible for achieving monthly Consumption & Collection target for the cluster

Responsible for Category management (Hair Care, Product & Anti-ageing)

2. Systems & Process Orientation

Drive Systems, Process Orientation through SOP Adherence and compliance at all

clinics in the cluster

Responsible for stock take, Inventory control (receiving, transfers etc) and ensure

reduction in shrinkage

Ensure process audit being conducted timely in all clinics across the cluster

Responsible for improving Mystery Audit Scores across the cluster

3. Customer Services

Responsible for providing Quality and Effective services to the customer.

To meet and engage with HNI customers in the cluster and focus on repeat buys (BTC)

Responsible for timely resolution of Customer Complaints and ensure customer delight

4. People Management

Responsible for manpower planning, improve productivity & labour cost control by

partnering with HR team.

Responsible for periodic performance evaluation of the team

Coaching, mentoring team and groom the team to the next level

Engage Drive Clinic Productivity through Doctors, CCE and KTs

CM, CCE & KT in order to reduce attrition

5. Discipline

Driving Discipline at all clinics in the cluster on Attendance, Punctuality, behavior in

line with Kaya’s code of conduct

Guide and train the team on Kaya Code of conduct and control the violation

Report incidents timely, conduct preliminary investigation and follow-up for timely

action

Responsible to report COC/ SOP violation cases at clinic level

Preferred candidate profile