Zonal fulfilment Manager West Zone

Fulfiment Manager Context breakup :

1. Responsible for fulfilment of forecast & safety stock at depot-SKU level
2. Work with supply chain teams on fulfilment of customer orders
3. Analyse & work with the dispatch planner on areas of concern
4. Coordinate & monitor critical SKUs at depots with sales
5. Anticipate potential issues on sales & supply chain side and appraise relevant stakeholders
6. Perform assessments on maldistribution of stocks , month end reports of underselling/overselling, changes in forecasts etc
7. Trouble shoot issues like placements problems, space constraints at depots, slow moving stocks, partial truckload etc
8. Owner of OFR for the zone and tracks the same on a daily basis.
9. Plans and excutes season planning for the zone.
10. Plans and executes depot space planning for the zone.
11. Single point of contact for

Key Result Areas

Supporting Actions

Cross-functional Collaboration & Capability Building

• Develop strong cross-functional relationships to support organizational goals and demonstrate business acumen.
• Train and mentor Zonal Fulfilment Executives (ZFEs) to independently manage West Zone operations.

Inventory Visibility & Sales Support

• Ensure timely and accurate visibility of SOH (Stock on Hand), SIT (Stock in Transit), and STO (Stock Transfer Orders) for the sales team.
• Conduct timely calls with RCMs, RSMs, and ZSMs in West Zone to support critical items and depot space planning.
• Undertake market visits to gather insights and resolve fulfilment issues.

Service Level & Order Fulfillment

• Monitor timely order fulfillment rates and resolve bottlenecks to improve service levels.
• Enable regional hub redistribution to achieve complete zone-level service target.

Inventory Health & Liquidation

• Track SKU-level VSL (Volume Service Level) at month-end and opening stock levels.
• Identify excess and ageing stock across zones and collaborate with sales teams for liquidation.

Internal

Demand Planning

Weekly/Monthly/Quarterly

Receive the demand planning numbers for running the supply Planning cycle and share Final plans for doing dispatch planning.

Sales

Monthly

Ensuring the right product in right qty at the right place. Work with the sales team to get the correct inputs regarding festivals and Schemes to ensure requirements are met.

Ensure Inventory across the network is working as per design and work on ensuring that order Fill Rates are maintained across locations.

IT

Monthly/Quarterly

To build a robust dispatch Planning and Inventory Planning tool in sync with the ERP system

Logistics

Weekly/Monthly/Quarterly

Share lane level dispatch data with Logistics team for planning transportation and warehousing volumes and vendors