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7.0 - 10.0 years

9 - 11 Lacs

Bengaluru

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Responsibilities: * Lead customer support team using Zoho tools * Ensure timely resolution of escalated issues * Manage call center ops & customer service operations * Foster strong customer relationships through engagement Health insurance Provident fund

Posted 2 weeks ago

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5.0 - 10.0 years

8 - 10 Lacs

Gurugram

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Job Summary: We are seeking an experienced and skilled Zoho CRM Specialist with 5-6 years of hands-on experience to join our dynamic team. As a Zoho CRM Specialist, you will be responsible for managing, customizing, and optimizing our Zoho CRM to enhance the effectiveness of sales, marketing, and customer service processes. The ideal candidate will possess in-depth technical expertise in Zoho CRM, have experience in system integration, and be able to collaborate with cross-functional teams to improve CRM usage and adoption. Key Responsibilities: Zoho CRM Customization & Configuration: Customize Zoho CRM modules (Leads, Accounts, Contacts, Opportunities, etc.) based on business requirements. Create custom fields, layouts, and reports to ensure efficient CRM usage. Develop automated workflows, process management rules, and email alerts to improve business processes. Data Management & Integration: Import, export, and manage data within Zoho CRM, ensuring data quality and consistency. Integrate Zoho CRM with other third-party applications and tools, including marketing, finance, and ERP systems. Set up and maintain Zoho CRM integrations with email, calendar, and other business systems. User Training & Support: Provide end-user support to resolve CRM-related issues and queries. Train sales, marketing, and customer service teams on Zoho CRM best practices and new features. Create and maintain user manuals, training materials, and FAQs. Reporting & Analytics: Build and manage custom reports and dashboards to track sales performance, lead conversion, and customer engagement. Analyze CRM data to provide insights and recommendations for business growth and improvement. System Optimization & Maintenance: Continuously monitor and optimize CRM system performance to improve user experience and data accuracy. Conduct system updates, troubleshoot errors, and ensure data backup procedures are in place. Work with internal teams to define and implement new CRM features and improvements. Project Management: Work closely with the project management team to implement Zoho CRM-related projects on time and within budget. Ensure smooth rollouts of new Zoho CRM versions, updates, and features. Requirements Bachelors degree in business administration, IT, or a related field (or equivalent experience). 5-6 years of hands-on experience working with Zoho CRM or similar CRM platforms. Strong experience in Zoho CRM customization, configuration, automation, and integration. In-depth understanding of sales, marketing, and customer service processes. Experience with Zoho Analytics, Zoho Reports, and other Zoho products is highly preferred. Proficiency in data management, report creation, and data visualization. Knowledge of CRM-related integrations (API, webhooks, third-party tools, etc.). Ability to handle multiple projects simultaneously while meeting deadlines. Strong communication and interpersonal skills with the ability to collaborate with cross-functional teams. Certifications in Zoho CRM or Zoho Creator (optional but preferred). Desired Skills: Strong problem-solving and troubleshooting skills. Familiarity with workflow automation and business process optimization. Experience with data migration and CRM system implementation.

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2 - 5 years

1 - 1 Lacs

Nagpur

Remote

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generating sales, collecting payments, identifying and onboarding new customers and providing valuable market feedback. The role involves regular field visits to promote products, build strong customer relationships, and meet sales targets. Required Candidate profile communication skill, problem solving customer, relation manager ,target oriented ,time management , field mobility , tech savvy

Posted 1 month ago

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2 - 5 years

1 - 3 Lacs

Chennai

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Job Summary: The Accounts Executive is responsible for managing purchase, sales, inventory ledgers, and financial transactions using Zoho Books and Zoho Inventory . The role requires expertise in handling day-to-day accounting operations, GST filings, reconciliations, and financial reporting , ensuring accuracy and compliance with company policies. Key Responsibilities: 1. Accounting & Financial Management Maintain and update financial records in Zoho Books . Handle accounts payable and receivable efficiently. Record and track sales, purchases, and expense transactions . Generate financial reports, profit & loss statements, and balance sheets . Ensure compliance with accounting standards, taxation, and company policies . 2. Purchase & Vendor Management Manage purchase orders, vendor invoices, and payments in Zoho Books. Track pending payments and coordinate with suppliers for clearances. Maintain accurate purchase ledgers and reconcile vendor accounts . Ensure all purchases comply with GST norms and documentation requirements . 3. Sales & Customer Billing Generate invoices, credit notes, and debit notes in Zoho Books. Track customer payments and outstanding receivables . Coordinate with the sales team for timely invoicing and follow-ups. Reconcile sales reports with actual revenue records. 4. Inventory & Stock Management Maintain inventory ledgers and stock updates in Zoho Inventory . Track incoming and outgoing stock movements . Conduct monthly and quarterly stock audits to ensure accuracy. Work with the purchase and sales teams to manage stock levels. 5. GST & Tax Compliance Handle GST filings, TDS deductions, and tax documentation . Ensure proper invoice tax calculations and input tax credit adjustments. Maintain accurate tax reports and compliance records . Assist in statutory audits and regulatory filings . 6. Bank Reconciliation & Reporting Perform bank reconciliations and ensure accurate financial records. Track cash flow, fund transfers, and loan repayments . Generate daily, weekly, and monthly financial reports . Assist in budgeting and forecasting activities . Technical Skills: Hands-on experience with Zoho Books & Zoho Inventory . Knowledge of GST, TDS, and general accounting principles . Proficiency in MS Excel, financial reporting, and data analysis . Soft Skills: Strong attention to detail and accuracy . Excellent organizational and time-management skills . Ability to work independently and meet deadlines . Good communication and coordination skills with teams.

Posted 3 months ago

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2 - 7 years

3 - 3 Lacs

Kolkata

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LOCATION - DALHOUSIE ( KOLKATA) POSITION- ( ZOHO SOFTWARE EXECUTIVE FOR SALES & MARKETING ) EXPERIENCE- MUST KNOW ZOHO SALES SOFTWARE ( FOR MARKETING ) SALARY- Bet 2. 5 to 3.5 lakh p.a, Mail- rammanagement8@gmail.com / WhatsApp- 9830517541

Posted 3 months ago

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