Zoho Customer Support Engineer

Role Overview: You will be joining as a Zoho Customer Support Engineer at a company that values skilled and dedicated individuals. Your role will involve providing exceptional customer support for the Zoho suite of applications, resolving client issues efficiently, and advising clients on important software updates. You will be expected to maintain a high level of expertise in Zoho applications and collaborate with the technical team to troubleshoot and resolve technical issues. Key Responsibilities: - Provide exceptional customer support for Zoho applications, addressing and resolving client issues promptly. - Maintain expertise in Zoho applications like CRM, Projects, Desk, Books, and related tools. - Track, manage, and close maintenance tickets to ensure customer satisfaction. - Communicate with clients to offer guidance on software updates and best practices. - Collaborate with the technical team to identify and resolve technical issues. - Develop strong relationships with clients, understand their business needs, and provide tailored solutions. - Document support interactions and maintain accurate records of client issues and resolutions. - Provide training and support to clients for effective usage of Zoho applications. - Stay updated with the latest developments and features of Zoho applications for informed support and recommendations. Qualifications Required: - In-depth experience and understanding of Zoho applications. - Strong business knowledge and the ability to address customer needs. - Proven experience in customer support, preferably in a software or technology environment. - Excellent problem-solving skills and ability to troubleshoot technical issues. - Strong communication and interpersonal skills to explain complex concepts clearly. - Ability to work independently and collaboratively in a team. - Strong organizational skills and attention to detail. - Experience with ticketing systems and support documentation. Company Details: Xponential is an equal opportunity employer that values diversity and is dedicated to creating an inclusive environment for all employees. Join the team to contribute to delivering exceptional support to valued clients, ensuring they maximize their Zoho applications.,