YASH Technologies is Hiring - PMO Lead

At YASH, were a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

Job Description :

• Excellent process knowledge related to including but not limited to Incident, Problem, Change, Configuration management
• Facilitate support meetings and drive discussions to achieve project goals on timely manner
• Good understanding of risk management concepts and practices and Track, assess, and mitigate support project risks, issues, and dependencies.
• Collaborate across service teams to ensure alignment and success of objectives.
• Identify and implement process enhancements to improve project efficiency and effectiveness.
• Provide mentorship and guidance to team members on ITSM process
• Identify training needs and facilitate their implementation for the team.
• Engage in CMMI/Quality-related activities and initiatives to enhance performance.
• Monitor and ensure effective utilization of resources as per defined frequency.
• Maintain control over services through monitoring and controlling measures.
• Provide support to the senior project manager in various aspects of Service management.
• Provide regular status reports and communicate progress to internal/external stakeholders as define.
• Help in executing transition for large/ complex activities.
• Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process.
• Measure and monitor SLAs; track service levels and analyze impact of SLA on complex processes and deliverables.
• Should be able to handle onboarding/offboarding activities from client perspective.
• Should be able to manage - Org Chart, On call roster

Customer Focus:

Engages in executive customer discovery to predict future needs of customers and drives customer relationships with a long-term focus and takes actions to enhance customer loyalty.

Identifies trends and patterns emerging from ticket trends or customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.

Project Management:

Basic understanding of project management concepts and terminology.

Able to assist with simple tasks such as creating project schedules or monitoring progress.

Vision Alignment:

Create action plan based on Business objectives.

Manages all the internal and external issues that may affect the organization's vision, mission and objectives.

Leads & directs a strategic planning team to address & outline the future direction of stakeholders (internal/external).

Prioritize the work based on stakeholders priority.

Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Presentation/Data Analysis/Communication:

Excellent in verbal and written communication

Good in analyzing data patterns and effective identify trends

Ability to create effective presentation for client representation