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Workspace Experience and Operations Lead

5 - 9 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

service excellence operational management continuous improvement innovation strategic planning data integrity contract management reporting preventive maintenance budget management safety management fire safety

Work Mode

On-site

Job Type

Full Time

Job Description

As a committed member of the team, you are responsible for ensuring compliance with all requirements of the contract and striving to meet or exceed Key Performance Indicators (KPIs). It is imperative to foster a service excellence culture within the delivery and operational management teams, driving continuous improvement and innovation to enhance service quality. Your role involves monitoring and updating processes and procedures within the account, in alignment with the Master Services Agreement (MSA), whether they are client-owned or JLL-owned. Collaborating with the Country Head of IFM Operations, you will contribute to developing a strategic business plan for service delivery and oversee its successful execution. Maintaining the integrity of data within various systems used for account management, such as MI and system drawings, is crucial. You are expected to promptly escalate any issues that may arise and ensure timely delivery of contractual and ad-hoc reports. Furthermore, you will oversee the appropriate onboarding and induction of contractors and their staff, ensuring compliance with all permitting and working requirements while upholding the standards and expectations of both the Client and JLL. Monitoring the Planned Preventive Maintenance plan in adherence to local laws, regulations, and standards is essential, requiring regular engagement with the Accounts Engineering and JLL's EOS team to ensure compliance. Supervising minor repairs and works to ensure timely, safe, and budget-compliant service delivery is part of your responsibilities. Additionally, your active participation in planned or unplanned power shutdowns, Integrated Systems Tests (ISTs), and building evacuations is crucial. You will be required to ensure the Business Continuity Plan (BCP) is up to date and ready for enactment, serving as the Fire Safety Manager as needed.,

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