Workforce Services Senior Analyst

Job Description

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5-7 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Enables a superior brand experience , accelerates responsible growth and creates a secure environmentRole Expectation:oCapacity Planning/Resource ManagementoClient Delivery ManagementoLong Term and Short Term ForecastingoStakeholder/ Vendor EngagementoData Analysis/ManagementoProfitability Management/ Cost ControloTransition CoordinationoCross-functional CoordinationThe Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Adaptable and flexibleProblem-solving skillsCommitment to qualityStrong analytical skillsCollaboration and interpersonal skillsoMaintain good relationships with all the stakeholdersoDemonstrate use of good analytical skills, problem solving and good decision makeroAbility to work independently and effectively, prioritize workload by assessing needs and prioritizing tasks. Must be able to work independently with some up-front guidance and supervision, and willingness to be flexible, adapt quicklyoClear and concise written, verbal, and presentation skillsoStrong interpersonal skills; approachable and flexibleoWork towards improvement of reporting to meet strategic Intent and behavioral change at client endoGood communication skills and should be able to work under pressureoMaintaining and creating process related all the documentsoUnderstand different business scenario, automate and create reportsoPreparing and summarizing conclusions for various ad-hoc requests to support management, Operations and Quality Team in answering business questions oAbility to check own work for data analysis or computational errorsoBasic understanding and experience of SQLoExperience in producing high quality dashboards using ExceloAdvanced user of MS Office Suite and good computer skills. Advanced expertise with Excel and Power Point applicationsoExperience in Tableau, Quick Sight, Power BI is an advantage Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation