Workforce & MIS Manager

Role Overview: As a Workforce & MIS Manager, your primary responsibility will be to plan, organize, direct, and oversee the activities of the Workforce Management & MIS department. You will also be in charge of managing the agencies associated with the company in their assigned territory. Key Responsibilities: - Carry out Workforce Management (WFM) functions for CDC, including publishing service levels, projected call volumes based on customer base/time of month, rostering requirements based on projected call volumes, and identifying resourcing shortages. - Conduct WFM functions for GRD and email teams, such as publishing service levels, projected email volumes based on customer base/time of month, rostering requirements based on projected email volumes, and identifying resourcing shortages. - Manage WFM functions for Loan Centers by publishing service levels, projected walk-in volumes based on customer base/time of month, publishing rostering requirements based on projected volumes. - Identify opportunities to automate WFM and MIS functions, pinpoint MIS requirements for new businesses like credit cards, and operationalize them. Qualification Required: - Graduation in any discipline. - 0 to 2 years of experience in MIS. (Note: No additional details of the company are provided in the Job Description),