Workforce & MIS Manager

As a Workforce & MIS Manager, your role involves planning, organizing, directing, and overseeing the activities of the department. You will be responsible for managing the agencies associated with the company in their assigned territory. Key Responsibilities: - Carry out WFM functions for CDC, including publishing service levels, projected call volumes, and rostering requirements based on customer base and time of month. Identify resourcing shortages. - Perform WFM functions for GRD and email teams by publishing service levels, projected email volumes, and rostering requirements based on projected email volumes. Identify resourcing shortages. - Conduct WFM functions for Loan Centers by publishing service levels, projected walk-in volumes, and rostering requirements based on projected volumes. - Identify opportunities to automate WFM and MIS functions and determine MIS requirements for new businesses like credit card to operationalize. Qualification Required: - Graduation in any field. - 0 to 2 years of experience in MIS. (Note: No additional details about the company were provided in the job description.),