0.0 - 3.0 years

0 Lacs

rajsamand, rajasthan

On-site

As a Workforce & MIS Manager, your role involves planning, organizing, directing, and overseeing the activities of the department. You will be responsible for managing the agencies associated with the company in their assigned territory. Key Responsibilities: - Carry out WFM functions for CDC, including publishing service levels, projected call volumes, and rostering requirements based on customer base and time of month. Identify resourcing shortages. - Perform WFM functions for GRD and email teams by publishing service levels, projected email volumes, and rostering requirements based on projected email volumes. Identify resourcing shortages. - Conduct WFM functions for Loan Centers by publi...

Posted 3 weeks ago

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WFM RTA Enrich And Enlight Business Consulting

2.0 - 4.0 years

0 - 3 Lacs

mumbai

Work from Office

Job description We have a vacancy with below details, Role : WFM RTA Experience -2-4 Notice Period : Immediate Joiners Interview Mode : virtual Work Mode :WF0 shift time :5.30 pm to 2.30 am Role & responsibilities 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. • Reporting of information such as call volumes, SL an...

Posted 2 months ago

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