Wms Consultant

CMA CGM

4 - 8 years

8 - 18 Lacs

thane navi mumbai chennai

Posted:3 weeks ago| Platform:

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Skills Required

wms manhattan active warehouse management system support ibm cognos

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose

The Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively monitored, promptly identified, and efficiently resolved.

Role & responsibilities

Proactively monitor system performance to ensure operational stability and high availability.
Investigate, troubleshoot, and resolve complex third-line IT issues.
Document issue resolutions clearly and comprehensively to ensure knowledge sharing and continuous improvement.
Escalate critical incidents to management and coordinate closely with internal and external teams.
Involve the vendors (Manhattan) support when required to resolve incidents.
Support continuous improvement through feedback and identification of preventive measures.
Proven experience with system monitoring, troubleshooting, and incident resolution.
Experience supporting logistics platforms or warehouse management systems.

Preferred candidate profile

Bachelors Degree in IT, Computer Science, Engineering, or related discipline.
ITIL Certification or similar IT service management certification.
Experience in supporting Manhattan Active, Manhattan Active Config Director, Manhattan CWV, Manhattan Pro-Active, Manhattan Active GO, IBM Cognos reporting.

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