Posted:2 days ago|
Platform:
Work from Office
Full Time
Provides an administrative support service within specified guidelines.
Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.Gains the trust of the customer through the provision of accurate and timely information and support services.Records all information accurately on appropriate systems.Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.Make outbound calls to client/ stakeholders with the defined call treeMaintain the defined Voice Quality and standards
Wipro
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