Windows L2 Support Engineer

Hiring: Windows L2 Support Engineer

Location: Shakurpur, Delhi-110034

Experience: 2–5 years | Job Type: Full-time

Are you a skilled IT professional with strong expertise in Windows systems, troubleshooting, and user support? Join our dynamic team as a Windows L2 Support Engineer and play a key role in ensuring smooth IT operations for our enterprise environment.

Key Responsibilities

• Provide advanced technical support for escalated Windows 10/11 and Windows Server issues.
• Troubleshoot OS-related problems including boot failures, BSODs, performance issues, and system errors.
• Manage Active Directory tasks: user accounts, groups, permissions, password resets, and GPO troubleshooting.
• Support network connectivity troubleshooting including DNS, DHCP, VPN, Wi-Fi, and firewall issues.
• Troubleshoot and support Microsoft Office/O365, business applications, and software installations.
• Handle SCCM/Intune-related issues such as patching, deployments, compliance, and device enrollment.
• Resolve endpoint security alerts, antivirus issues, and ensure device compliance.
• Support hardware issues on desktops, laptops, and peripherals.
• Perform system monitoring, performance tuning, and routine maintenance activities.
• Document incidents, resolutions, and follow standard operating procedures.
• Collaborate with L1, L3, Network, and Security teams for escalations.
• Deliver high-quality customer service and maintain strong communication with end users.

Technical Skills Required

• Windows OS (10/11), Windows Server basics
• Active Directory, Group Policy
• SCCM / Intune / Endpoint Manager
• Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• Microsoft Office / O365 troubleshooting
• Antivirus & endpoint protection tools
• Remote support tools (RDP, TeamViewer, etc.)
• Basic PowerShell knowledge (added advantage)

Ideal Candidate

• Strong analytical & troubleshooting skills
• Excellent communication and customer-handling skills
• Ability to work independently and in a team
• Willingness to learn and adapt to new technologies

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person