Job
Description
Responsibilities : Managing and maintaining Windows Servers environments (2012, 2016, 2019, 2022). • Participate in a 24x7 shift rotation as required by the team. • Handling users and group management in Active Directory (AD). • Managing DNS and IP configurations. Resolving name resolution issues. • Configuring Group Policy Objects (GPOs) for security and compliance. • Applying Windows security patches and updates using WSUS or SCCM. • Ensuring compliance with patching policies and remediation of vulnerabilities. • Testing patches before deployment in production environments. • Resolving Level-2 escalations related to OS, applications, and performance issues. • Troubleshoot Windows server issues, performance problems, and patching failures. • Addressing disk space issues, system performance slowdowns, and high CPU/memory usage. • Coordinating with vendors for hardware and OS-level issues. • Managing VMware, Hyper-V, or Azure virtual machines. • Deploying, modifying, and troubleshooting virtual servers. • Handling VM snapshots, migrations, and backups. • Installing and configuring Windows-based enterprise applications. • Managing PowerShell scripting for automation. • Handling service requests and incident tickets in ServiceNow. • Troubleshoot user access and authentication issues (Active Directory, LDAP, Kerberos). • Collaborating with L1 and L3 teams for escalations. • Resolving Level-2 escalations related to OS, applications, and performance issues. • Participate in a 24x7 shift rotation to support critical business operations Required Skills Windows Software Engineer - L2, candidates should have a strong technical foundation in Windows server environments, troubleshooting expertise, and automation skills. Below are the key skills required for this role: • Experience in Windows Server (2003, 2008, 2012, 2016, 2019, 2022) • knowledge of Active Directory (AD) management • Familiarity with Windows Registry, Event Logs, and Performance Monitoring • Troubleshooting disk space, CPU/memory spikes, and application failures • Experience with Windows Event Viewer, Sysinternals tools, and Perfmon • Hands-on knowledge of Remote Desktop Services (RDS) troubleshooting • Experience with WSUS or SCCM, or Intune for patch deployment • Managing Windows Defender, BitLocker, and security policies • Hands-on experience with VMware ESXi, Hyper-V, or Nutanix • Managing virtual machines (VMs), snapshots, and resource allocation • Basic knowledge of Azure Active Directory (AAD) & Azure VM management • Strong understanding of TCP/IP, DNS, DHCP, and VPN troubleshooting • PowerShell scripting for automation and bulk operations • Understanding of Windows-based applications & .NET framework • Strong analytical and troubleshooting skills
