Website and SaaS Product Support

You will be part of a team that relentlessly pursues excellence and delivers outstanding support to clients. As a Customer Support Specialist, you will combine technical troubleshooting skills with empathetic communication to assist clients with website-related issues primarily on WordPress and Drupal platforms. Your role will involve managing support requests, resolving technical issues, explaining concepts to non-technical users, and collaborating with internal teams for continuous improvement. Key Responsibilities: - Manage and resolve support requests regarding the MyAdvice product suite - Close a minimum of 100 tickets per week via phone, email, and web form - Troubleshoot and resolve website-related issues on WordPress and Drupal platforms - Assist clients with content updates, integrations, and troubleshooting - Explain technical concepts in a professional and friendly manner - Collaborate with internal teams on complex client issues - Multi-task to track open tickets at various stages of completion - Provide technical and training support to internal teams as needed Required Skills: - 5+ years of experience as a WordPress Developer or similar role - 2+ years in a high-volume Customer Service or Technical Support position - Strong technical knowledge of WordPress and Drupal - Familiarity with HTML5, CSS3, and basic JavaScript - Experience with help desk software (Zendesk preferred) - Excellent written and verbal communication skills - Strong interpersonal and client-relations skills - Detail-oriented with excellent organizational and multitasking abilities - Ability to work independently and manage multiple priorities - Familiarity with GSuite, Microsoft Excel/Word, and web-based systems - Ability to think critically and identify root causes of issues - Experience with popular page builders and website aesthetics - Knowledge of web accessibility standards and best practices Preferred Skills: - Familiarity with other CMS platforms like Joomla - Exposure to debugging tools like Chrome Inspector - Understanding of responsive design and mobile optimization - Prior experience in digital marketing or agency support environments Join us at MyAdvice to be part of a diverse team that values mindset, grit, and growth. Apply now and be part of our client-first culture where coaching, career development, and long-term success are prioritized.,