Webex

Teamware Solutions

2 - 5 years

2 - 5 Lacs

delhi delhi india

Posted:19 hours ago| Platform: Foundit logo

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Skills Required

platform management google workspace crm systems webex control hub

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities:

Platform Management & Operations:
Oversee the administration, configuration, and maintenance of the
Webex collaboration platform
(including Meetings, Messaging, Calling, and Devices) to ensure smooth operations and optimal user experience.
Analysis & Requirements Gathering:
Conduct detailed analysis of business communication and collaboration needs, translating them into technical requirements and optimal Webex configurations.
Implementation & Deployment:
Lead the implementation and deployment of new Webex features, updates, and integrations, ensuring seamless rollout and minimal disruption to users.
Troubleshooting & Support:
Provide expert-level troubleshooting and resolution for complex Webex-related issues, including audio/video problems, connectivity, account management, and feature functionality.
User Adoption & Training:
Develop and deliver training programs and materials to maximize user adoption of Webex features and best practices across the organization.
Performance Monitoring & Optimization:
Monitor Webex platform performance, identify areas for improvement, and implement strategies to optimize service quality and efficiency.
Security & Compliance:
Ensure that Webex usage adheres to internal security policies and external compliance regulations, managing access controls and data retention settings.
Integration Management:
Work with other IT teams to integrate Webex with existing enterprise applications (e.g., Microsoft 365, Google Workspace, CRM systems) to create a unified communication ecosystem.
Contribution to Business Objectives:
Actively contribute to business objectives by leveraging Webex capabilities to enhance communication, productivity, and remote/hybrid work effectiveness.

Required Skills:

Proficiency in
Webex platform administration and management
.
Ability to perform analysis, development (configuration/scripting for automation), implementation, and troubleshooting within the Webex domain.
Strong understanding of video conferencing, unified communications, and collaboration technologies.
Familiarity with Webex Control Hub for administration and analytics.
Excellent problem-solving and diagnostic skills for technical issues.
Strong communication and interpersonal skills for user support, training, and stakeholder collaboration.

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