Warehouse Executive

Job description

Position Overview:

The Warehouse Executive will be responsible for efficiently and accurately processing customer orders, ensuring a seamless and satisfactory buying experience for customers. This role involves managing orders from receipt to fulfillment, coordinating with various departments, and addressing customer inquiries related to orders and deliveries.

Key Responsibilities:

Order Management: Receive, review, and process customer orders placed through various channels, including the company's website, or other platforms.

Order Verification: Verify the accuracy and completeness of customer orders, including product details, quantities, shipping addresses, and payment information.

Order Tracking: Monitor and track order status to ensure timely processing and delivery. Update internal team on the status of their orders and handle any potential delays or issues.

Order Fulfillment: Work closely with the warehouse team to ensure orders are picked, packed, and dispatched accurately and promptly.

Shipping and Logistics: Collaborate with shipping partners or courier services to arrange timely and cost-effective deliveries to customers' addresses.

Quality Control: Ensure that orders are accurate and packed securely to prevent damages during transportation. Ensure that only healthy, vibrant, and disease-free plants should go to the customers.

Qualifications and Skills:

Bachelor's degree or equivalent qualification in business, commerce, or a related field is preferred. 10th Pass will also work

Proven experience in order processing, customer Service or e-commerce operations.

Familiarity with e-commerce platforms and order management systems.

Strong organizational skills and attention to detail to ensure accuracy in order processing.

Customer-centric approach and a focus on delivering exceptional customer experiences.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficiency in using computer software, including MS Office applications.

Knowledge of live plants, gardening, or horticulture is a plus but not mandatory.

Flexibility to work in shifts, especially during peak seasons or promotional periods.

Problem-solving skills to address customer concerns and resolve order-related issues.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you ready to work from our warehouse in Talegaon Dhabade , Pune
• Current CTC
• Expected CTC
• Can you join immediately?

Experience:

• total work: 1 year (Required)

Work Location: In person