Walk-In Drive: Product Support Associate

About the Role

Product Support Associate

Key Responsibilities

• Handle customer queries through WhatsApp, email, and calls.
• Guide users on how to use the product and resolve basic issues.
• Coordinate with the tech team for debugging or issue escalation.
• Maintain daily reports, tickets, and documentation.
• Assist in customer onboarding and account setup.
• Identify recurring issues and share feedback to improve the product.

Required Skills

• Excellent communication skills (spoken & written).
• Fluent English.
• Strong problem-solving and critical thinking ability.
• Good knowledge of

  Excel & Word

  .
• Ability to understand software products quickly.
• Patient, customer-centric attitude.

Qualification

• Bachelor’s Degree is mandatory

  (any stream)

Who Should Apply

• Freshers or candidates with 0–1 year experience
• Individuals with strong communication and customer-focus
• Candidates looking to grow into Customer Success or Product roles

Walk-In Drive Details

Venue:

Days:

Time:

Bring

Salary will be based on Experience

Or you can send your CV to - rishika.gupta@rampwin.com