Walk-In Drive in HCLTech || QA Content Moderator||17th &18th May||

Job Description

Job description Walk-In Drive || QA Content Moderator || 17th May,2025 & 18th May,2025|| 10.00 AM - 3.00 PM || Date: 17th May,2025 & 18th May,2025 Time: 10:00 AM to 3:00 PM Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices) Designation : Quality Analyst Responsibilities: 1. Review tasks/ transactions on a regular basis - frequency as per business needs. 2. Real-time feedback for moderators, error trend mapping, bottom quartile management and overall agent-level performance improvement. 3. Conduct TNI & as required delivery training refreshers & cascade updates to the team, in coordination the TL or Manager 4. Provide insights to the Managers & Customer in form of daily/weekly reports 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. Experienced in conducting sample audits, gather findings & coach the Analysts 2. Able to identify trends through audit sample data 3. Familiarity with social media and content moderation laws & policies 4. Required to work in night shift hours & weekends 5. Excellent English skills oral and written. 6. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 7. Any graduation degree **Immediate to 45 days notice period candidates are preferred** Show more Show less