Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Job description *
Oversee and manage all voice-based interactions related to the OTC cycle, including order entry, order confirmation, customer inquiries, and collections. Ensure that all voice processes are aligned with company policies, procedures, and regulatory requirements. Monitor and evaluate .the performance of voice processes to identify areas for improvement and implement changes as needed.
• Knowledge of collection techniques (e.g. skip tracing)
• Working knowledge of MS Office and databases• Comfortable working with targets• Patience and ability to manage stress• Excellent communication skills (written and oral)• Ready to work in night shift
Cognizant
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