Waiter

1. Guest Service:

• Greet guests warmly and escort them to their tables.
• Present menus, explain daily specials, and assist guests in making food and beverage selections.
• Take accurate food and beverage orders and enter them into the POS system.
• Serve food and drinks promptly and efficiently, ensuring presentation and temperature standards are met.
• Check with guests to ensure satisfaction with each course and promptly address any issues.

2. Table Maintenance:

• Set up tables according to hotel standards (linen, glassware, cutlery, etc.).
• Clear tables and reset them quickly for the next guests.
• Ensure cleanliness and hygiene in the dining area at all times.

3. Coordination and Communication:

• Coordinate with kitchen and bar staff to ensure timely and accurate delivery of orders.
• Communicate special requests, allergies, or dietary restrictions clearly to the kitchen.
• Assist in managing reservations and seating arrangements during peak hours.

4. Billing and Cash Handling:

• Prepare and present bills to guests, process payments accurately.
• Maintain proper cash handling procedures and ensure end-of-shift settlement is accurate.

5. Standards and Compliance:

Follow hotel grooming and uniform standards.

• Adhere to hygiene, safety, and sanitation regulations.
• Follow service procedures as per brand or departmental SOPs.

Qualifications and Skills:

• Diploma or Certificate in Hotel Management or equivalent.
• Minimum 1–2 years of experience in a 5- or 4-star hotel restaurant.
• Excellent communication and guest service skills.
• Knowledge of menu, beverages, and basic wine service.
• Positive attitude, teamwork, and attention to detail.
• Ability to work flexible shifts, including weekends and holidays.

Performance Indicators:

• Guest satisfaction and feedback scores.
• Service accuracy and efficiency.
• Cleanliness and hygiene compliance.
• Teamwork and professional conduct.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,500.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person