WAITER

Job Summary:

To provide courteous, efficient, and professional service to guests in the restaurant, lounge, or banquet areas, ensuring guest satisfaction and upholding the service standards of a four-star hotel.

Key Responsibilities:

Guest Service:

• Welcome and seat guests promptly with a warm and professional demeanor.
• Present menus and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies).
• Take accurate food and beverage orders and relay them to the kitchen and bar promptly.
• Serve food and beverages efficiently, ensuring correct presentation and temperature.
• Ensure guest satisfaction by anticipating their needs and responding promptly to requests.
• Handle guest complaints professionally and report to the supervisor if necessary.

Operational Duties:

• Set up tables according to hotel standards before each service.
• Maintain cleanliness and hygiene of dining areas, service stations, and equipment.
• Ensure tables are cleared and reset quickly for the next guests.
• Coordinate with kitchen and bar staff for smooth service.
• Assist in billing and payment procedures accurately.
• Adhere to all safety, hygiene, and grooming standards.

Teamwork and Communication:

• Work collaboratively with team members to ensure seamless service.
• Attend pre-service briefings and training sessions.
• Communicate effectively with supervisors about special requests, VIP guests, and service challenges.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Good memory and attention to detail.
• Ability to work under pressure and in a fast-paced environment.
• Professional appearance and positive attitude.

Qualifications & Experience:

• Diploma or degree in Hotel Management.
• 1–2 years of experience as a Waiter/Waitress in a reputed hotel or restaurant (preferably 4-star or above).
• Basic knowledge of food, beverages, and service standards.
• Proficiency in English; additional languages an advantage.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry trays, plates, and glassware safely.

Work Schedule:

• Rotational shifts, weekends, and holidays as per operational requirements.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person