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VRMO TechEx Program Manager, Tech Triaging Program Manager

VRMO TechEx Program Manager, Tech Triaging Program Manager

Amazon

3 - 8 years

13 - 17 Lacs

bengaluru

Posted:2 months ago| Platform:

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Skills Required

automation translation compliance project management process improvement manager ii stakeholder management monitoring sql recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

I. Collaborating, consolidating and articulating the various distinct tech issues from all functions, while finding common mitigation to help improve seller onboarding and experience
II. Identifying and eliminating gaps across seller registration processes, defining program KPIs and creating mechanisms to monitor program benchmarks III. Enhancing automation capabilities through continuous evaluation of seller experience and improvement measures IV. Creating a structured framework to work backwards from our customers (internal & external) and adjusting operating methods supporting at a global scale across SPS, R&C, IN Businesses V. Own the R&C Tech Ticket score goal for NVA tickets VI. Deliver on cost avoidance through optimization of processes and volume reduction to internal and tech teams VII : Drive AI based automation to optimized internal solutions while translating the impact to partner teams.

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VRMO TechEx Program Manager, Tech Triaging Program Manager