VP Operations - Suspense Account Reconciliation

Your role overview will involve delivering coaching on using red flag indicators and leveraging data from various systems to detect fraudsters and protect customers from financial crime. You will be responsible for managing risk, developing and implementing continuous improvement initiatives, and driving the strategic direction of the function. Additionally, you will help define performance indicators, measure and report critical Management Information (MI) to facilitate informed decision-making. Your duties will also include overseeing Key Performance Indicators (KPIs) and taking necessary actions to ensure the function maintains healthy matrices. Building and maintaining effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them informed about any changes will be crucial aspects of your role. Key Responsibilities: - Deliver coaching on red flag indicators and utilize data from various systems to detect fraud - Manage risk, develop continuous improvement initiatives, and drive the strategic direction of the function - Define performance indicators, measure critical MI, and report to support decision-making - Oversee KPIs and take actions to maintain healthy matrices - Maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains Qualifications Required: - At least 5 years of experience in suspense account reconciliations - Minimum of 10 years of overall team leadership experience - People management experience with a background in leading diverse operational teams - Thorough understanding of products, processes, and relevant banking systems - Understanding of people processes and policies - Background in working with risk, compliance, and legal issues - Experience in supply chain management in a leadership role,