VP, Issue Management, Operational Risk Management

At American Express, the culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, with an unwavering commitment to support customers, communities, and colleagues. As a member of Team Amex, you will receive comprehensive support for your well-being and opportunities to develop skills, grow as a leader, and advance your career. Your voice and ideas are valued, your work makes an impact, and together, we will shape the future of American Express. Joining Team Amex means becoming part of a global and diverse community committed to supporting customers, communities, and each other. You will have the chance to learn and grow, creating a unique and meaningful career journey with personal and professional support including benefits, programs, and flexibility. Recognition for your contributions, leadership, and impact is a core value at American Express, ensuring that every colleague can share in the company's success. Together, we work as a team to provide the best customer experience, upholding company values with integrity, inclusivity, and a sense of belonging. The Operational Risk Management (ORM) team at American Express is seeking a Vice President of Issue Management to lead a team focused on embedding effective operational risk management in the daily operations of the organization. This role involves collaborating with various partners across business units, functional areas, and geographies. The VP, ORM Issue Management will be responsible for defining and maintaining the issue management framework across the enterprise, ensuring consistency and thoroughness. They will provide subject matter expertise for educating stakeholders on issues management, develop reporting processes, oversee root cause analysis, and validate issue resolution efforts. Prioritizing risks to focus on impactful issues and maintaining a proactive risk management culture are key responsibilities of this role. Qualifications for this role include experience in operational risk management, knowledge of operational risk reporting and regulatory requirements, strong analytical skills, project management expertise, and excellent communication and interpersonal abilities. You should also have a track record of managing diverse teams and establishing robust decision-making processes aligned with policies and standards. American Express provides benefits to support your holistic well-being, including competitive salaries, bonus incentives, financial support, comprehensive medical benefits, flexible working arrangements, parental leave policies, access to wellness centers, counseling support, and career development opportunities. An offer of employment with American Express is subject to the successful completion of a background verification check in accordance with applicable laws and regulations.,