Job
Description
Hi, Job description VOIP engineer 8x8 Location- only Bengaluru. Outstation candidates ready to relocate Bangalore, pls call the given no. CTC Max 11 lpa Willing to work in Rotational Night Shifts 5 days working,2 days off Designation: Engineer Location: Bangalore Experience: 2+ Years Job Responsibility: Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers. Timely handoff (escalation) of cases that require technical assistance to NOC etc. Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution. Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise Desired Skills: Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC. Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing. Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC. Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side.
