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1.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Hi Warm Greetings from Rivera Manpower Services, Currently we are hiring for top MNC Note : Minimum One year Experience is International voice Process is a Must. Please call and book your interview slots: SAM-9513900440 Akash- 8884496981 for further clarification or else you can drop your resume in WhatsApp to the number mentioned. Designation: Process Associate Location: Bangalore CTC: Upto 6.5LPA Process: International Voice Process(>1y exp) ROLES AND RESPONSIBILITIES Handle inbound and outbound customer calls in a professional and courteous manner. Resolve customer queries, issues, and complaints effectively and promptly. Provide accurate information about products/services, company policies, and procedures. Record all interactions and follow-up actions in the CRM system. Meet individual and team performance metrics (e.g., call handling time, customer satisfaction). Escalate unresolved or complex queries to the appropriate departments. Stay up-to-date with product knowledge, system updates, and process changes. Maintain a positive and empathetic attitude toward customers at all times. Ensure compliance with company standards, security policies, and confidentiality agreements. Work in rotational shifts, including weekends and holidays if required. Immediate Joiners only Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, Akash 8884496981
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
HI WArm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for Claims Specialist Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 6 months Please call and book your interview slots: DIVYA - 9513900439 for further Clarification or else you can drop your resume in the email id mentioned below riveramanpowerservices@gmail.com Designation: Senior Process Associate Location: Bangalore Location: Bangalore CTC: Upto 6.5LPA Process: International Voice Process(>1y exp) Immediate Joiners only Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, DIVYA 9513900439
Posted 2 weeks ago
0 - 4 years
2 - 3 Lacs
Chennai, Bengaluru, Hyderabad
Work from Office
Job description Reviewing the company debtor list. Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments. Maintaining customer payment records Contact HR : santoshi- 91761982982 Required Candidate profile Qualification : Any degree Mode of work - Work from office Immediate joiners preferred Role & responsibilities Please call santoshi- 91761982982 for further info Thanks, santoshi- 91761982982
Posted 2 months ago
0 - 4 years
2 - 3 Lacs
Chennai, Bengaluru, Hyderabad
Work from Office
Job description Reviewing the company debtor list. Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments. Maintaining customer payment records Contact HR : santoshi- 91761982982 Required Candidate profile Qualification : Any degree Mode of work - Work from office Immediate joiners preferred Role & responsibilities Please call santoshi- 91761982982 for further info Thanks, santoshi- 91761982982
Posted 2 months ago
0 - 4 years
2 - 3 Lacs
Chennai, Bengaluru, Hyderabad
Work from Office
Job description Reviewing the company debtor list. Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments. Maintaining customer payment records Contact HR : santoshi- 91761982982 Required Candidate profile Qualification : Any degree Mode of work - Work from office Immediate joiners preferred Role & responsibilities Please call santoshi- 91761982982 for further info Thanks, santoshi- 91761982982
Posted 3 months ago
2 - 7 years
8 - 11 Lacs
Bengaluru
Work from Office
Hi, Job description VOIP engineer 8x8 Location- only Bengaluru. Outstation candidates ready to relocate Bangalore, pls call the given no. CTC Max 11 lpa Willing to work in Rotational Night Shifts 5 days working,2 days off Designation: Engineer Location: Bangalore Experience: 2+ Years Job Responsibility: Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers. Timely handoff (escalation) of cases that require technical assistance to NOC etc. Manage his backlog efficiently, with a focus on customer satisfaction and first call resolution. Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise Desired Skills: Good Knowledge of protocols like OSI Layers, DHCP, DNS, TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC. Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, Ping/Traceroute, telnet, Routing. Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC. Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side.
Posted 3 months ago
3 - 8 years
2 - 4 Lacs
Faridabad, Delhi NCR, Noida
Work from Office
- Hire best in class sales advisors - Create a team of advisors and do the sales - Generate leads from open market - Maintain relationship with existing customers - Gain leads from referrals - Provide after sales services Required Candidate profile - Local candidate with good local network - Achievement oriented - Candidate have bike and driving license - Candidate with good communication skill Perks and benefits Incentives + Fasttrack Promotion + Insurance
Posted 3 months ago
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