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Voice Support Executive - Hindi

Voice Support Executive - Hindi

Ascentforce Services

0 - 5 years

3 - 5 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

Hindi English Hindi Speaking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Kindly share your resume to evandle.titus@ascentforce.co.in / careers@ascentforce.co.in Job Role: Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met Skills Required: Excellent verbal communication skills Ability to comprehend, capture as well as interpret basic customer information Strong customer service focus Knowledge of Banking / Credit cards preferred Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm) Languages Required: English + Hindi (compulsory).

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Voice Support Executive - Hindi