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For Employers

voice process

Simply Vyapar Apps Private Limited

1 - 4 years

2 - 3 Lacs

bengaluru

Posted:19 hours ago| Platform: GlassDoor logo

Apply

Skills Required

pricing support chat software service training accounting communication

Work Mode

On-site

Job Type

Full Time

Job Description

Explain product features, pricing, and benefits to interested customers. Identify and qualify sales opportunities during support interactions, and reach out to potential users
Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience Follow established processes and procedures to maintain service quality.
Follow up customer calls wherever is necessary to introduce the software.

. Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Desired Skills and Requirements:

Languages : English & Hindi Only

Exp - 1 to 4 years or Freshers can also apply

Any Graduate • Proven experience in a customer support role, preferably in an inbound call center environment.

Proficient in relevant computer applications • Having accounting knowledge is a plus.

Excellent communication and active listening skills.

Exp - 1 to 4 years or Freshers can also apply

Job Types: Full-time, Permanent

Pay: ₹280,000.00 - ₹335,000.00 per year

Benefits:

Health insurance
Provident Fund

Language:

Hindi (Preferred)

Work Location: In person

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