1 - 4 years

2 - 3 Lacs

Posted:19 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Explain product features, pricing, and benefits to interested customers. Identify and qualify sales opportunities during support interactions, and reach out to potential users
  • Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience Follow established processes and procedures to maintain service quality.
  • Follow up customer calls wherever is necessary to introduce the software.

. Attend mandatory training sessions to stay updated on product or company policy changes

  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Desired Skills and Requirements:

Languages : English & Hindi Only

  • Exp - 1 to 4 years or Freshers can also apply
  • Any Graduate • Proven experience in a customer support role, preferably in an inbound call center environment.
  • Proficient in relevant computer applications • Having accounting knowledge is a plus.
  • Excellent communication and active listening skills.
  • Exp - 1 to 4 years or Freshers can also apply

Job Types: Full-time, Permanent

Pay: ₹280,000.00 - ₹335,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • Hindi (Preferred)

Work Location: In person

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