voice process

Job Description:

We are seeking an experienced Voice Process Executive to handle customer interactions efficiently and deliver a high level of service. The candidate should have prior experience in a voice-based process, excellent communication skills, and the ability to handle customer queries with professionalism.

Roles and Responsibilities:

• Handle inbound and/or outbound calls from customers in a professional manner.
• Provide accurate information and support related to products, services, or billing.
• Resolve customer complaints and ensure satisfaction within defined timelines.
• Maintain call logs and update CRM systems accurately.
• Achieve daily/weekly/monthly targets for call handling and quality.
• Escalate complex issues to senior representatives or team leaders when required.
• Adhere to process guidelines, scripts, and quality standards.
• Work collaboratively with the team to improve customer experience.

Required Skills:

• Excellent verbal communication skills in [English / Regional language].
• Active listening and problem-solving abilities.
• Good typing and computer skills (MS Office, CRM tools).
• Ability to handle pressure and meet targets.
• Flexibility to work in rotational shifts (if applicable).

Qualification:

• Any Graduate / 12th Pass with relevant experience in a Voice Process.

Preferred Experience:

• 1–3 years of experience in Customer Support / Voice Process (Domestic or International).
• Experience in [Banking / Telecom / E-commerce / Healthcare / BPO domain].

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person