Voice Process Executive

Job Description

JOB SUMMARY: The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions. REQUIRED AND DESIRED EXPERIENCE: Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers. Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests. Flexibility to work in shifts and adapt to varying schedules KEY TASKS AND RESPONSIBILITIES: Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner. • Hotel Booking Reconfirmations: Contact hotels or suppliers directly, via phone or email, as per the client's request. Provide regular updates to clients regarding the status of their requests. Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping. Special Requests: Ensure all special requests are addressed and communicated to the relevant hotel or supplier. Keep clients informed about the status of their special requests and ensure satisfactory closure of cases. PLACE OF WORK AND WORKING HOURS: Pune - DS – 10 am to 7pm/ AS – 3:30 pm to 11:30 pm // LS – 7pm to 3am (Weekdays and weekend working -As per the roster). Job Types: Full-time, Permanent Pay: ₹19,000.00 - ₹20,000.00 per month Benefits: Health insurance Work from home Schedule: Day shift Monday to Friday Night shift Rotational shift Supplemental Pay: Shift allowance Experience: International voice process: 1 year (Required) Outbound voice: 1 year (Required) Location: Pune, Maharashtra (Required) Work Location: In person