Operations Executive

Job Description

JOB SUMMARY Join a dynamic team that sets the standard for excellence in the travel industry. As grow our presence in India, we’re seeking a Customer Service Executive to support the Senior Operations Executive in ensuring smooth daily operations and excellent service delivery. In this vital support role, you’ll assist with customer interactions, help resolve issues and contribute to operational efficiency. We’re looking for a motivated, detail-oriented individual with strong communication skills and a passion for travel. If you're eager to learn, collaborate, and grow in a fast-paced environment, we’d love to hear from you. REQUIRED AND DESIRED EXPERIENCE Minimum 1–2 years of experience in customer service, preferably in the travel industry. Passion for delivering exceptional customer service and creating positive travel experiences. Ability to adapt quickly and work efficiently in a fast-paced, dynamic environment. Strong communication skills—both verbal and written—with a customer-focused approach. Basic problem-solving skills and a willingness to take initiative. Collaborative mindset with the ability to work well in a team environment. Comfortable working in rotational shifts and attending the office as required. Familiarity with MS Office tools (Word, Excel, Outlook) is essential. Experience with CRM systems or travel industry tools is a plus. Reliable, proactive, and open to learning and professional growth. KEY TASKS ANDRESPONSIBILITIES Assist in day-to-day customer service operations to ensure timely and accurate support. Respond promptly to customer inquiries via phone, email, or chat with professionalism. Handle routine issues and escalate complex cases to senior team members when needed. Coordinate with other departments to resolve customer concerns efficiently. Maintain clear records of customer interactions and service issues using CRM tools. Contribute to improving service processes by sharing insights and feedback. Support team initiatives and participate in regular team meetings and trainings. Demonstrate a positive and solution-oriented attitude in all customer interactions. Uphold company standards and deliver service aligned with business values. Take ownership of personal targets and contribute to team performance goals. PLACE OF WORK AND WORKING HOURS Place: Pune Working Days: Monday to Friday Working Hours: 10 am to 7 Pm (TBC) Please note: Working days and hours may vary based on operational requirement. Job Type: Full-time Pay: From ₹35,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Experience: total work: 2 years (Preferred) Operations: 1 year (Preferred) Work Location: In person Application Deadline: 12/06/2025 Expected Start Date: 01/07/2025