Voice Process - American Express

Role Overview: As a Customer Support Executive at American Express (Amex) located in Sector 18, Gurgaon, you will be responsible for handling incoming and outgoing customer calls, resolving queries related to Amex services and products, assisting customers with clear and polite communication, providing accurate information, updating call logs, ensuring customer satisfaction, and maintaining professionalism and empathy in every interaction. Key Responsibilities: - Handle incoming and outgoing customer calls - Resolve queries related to Amex services and products - Assist customers with clear and polite communication - Provide accurate information and follow up as needed - Keep daily records and update call logs properly - Work closely with the team to ensure customer satisfaction - Maintain professionalism and empathy in every conversation Qualifications Required: - Graduates only Additional Details: American Express (Amex) offers a supportive and fun work culture with regular team-building and engagement activities. Training and guidance are provided for freshers, along with career growth opportunities within the organization. There is a high earning potential with attractive incentives for Customer Support Executives. Note: Benefits include commuter assistance, flexible schedule, provided food, health insurance, leave encashment, life insurance, paid sick time, and provident fund. The work schedule is in day shift, Monday to Friday, morning shift with weekend availability. Incentives include performance bonus, quarterly bonus, shift allowance, and yearly bonus. Application Questions: 1. How much do you rate your English Communication Skill out of 10 2. Total Experience in Calling Process 3. What's your current in-hand salary 4. Are you fine with sales roles with Higher Incentives Education: - Higher Secondary (12th Pass) preferred Language: - English preferred Location: - Gurugram, Haryana preferred Work Location: - In person Feel free to speak with the employer at +91 7836095291.,