Voice Process - American Express

Role Overview: As a Customer Support Executive at American Express (Amex) in Sector 18, Gurgaon, you will be responsible for handling incoming and outgoing customer calls, resolving queries related to Amex services and products, assisting customers with clear and polite communication, providing accurate information, updating call logs, ensuring customer satisfaction, and maintaining professionalism and empathy in every conversation. Key Responsibilities: - Handle incoming and outgoing customer calls - Resolve queries related to Amex services and products - Assist customers with clear and polite communication - Provide accurate information and follow up as needed - Keep daily records and update call logs properly - Work closely with the team to ensure customer satisfaction - Maintain professionalism and empathy in every conversation Qualifications Required: - Graduates only - English communication skill rating out of 10 - Total experience in calling process - Current in-hand salary - Willingness to take on sales roles with higher incentives Please note that the above qualifications are preferred but not mandatory. If you join us, you can expect a supportive and fun work culture, regular team-building and engagement activities, training and guidance provided for freshers, career growth opportunities within the organization, high earning potential with attractive incentives, and benefits such as commuter assistance, flexible schedule, provided food, health insurance, leave encashment, life insurance, paid sick time, and provident fund. Please feel free to reach out to the employer at +91 7836095291 for further discussions or inquiries.,