Voice Engineer

We are seeking experienced and dedicated VOICE / VOIP / NOC Engineers to become part of our team. This is a full-time, office-based position with immediate joining requirements. Key Requirements: Minimum 2 to 6 years of experience in VOICE / VOIP / NOC support roles. Effective communication skills with proficiency in English and no MTI (Mother Tongue Influence). Prior experience working with US/UK clients is essential for experienced applicants. Completion of graduation is a prerequisite. Willingness to work in a 24/7 rotational shift environment, which includes night shifts and US/UK business hours. This position is open only to male candidates. Strong interest and background in the Telecom domain is desired. Candidates must be prepared to commit to a 2-year service agreement. Responsibilities include troubleshooting and resolving issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features. Assistance with troubleshooting Toll-Free and Calling Card issues, providing resolutions based on network architecture. Selection Process: First round: Face-to-face interview at the office. Final round: Virtual interview conducted via Microsoft Teams (with video recording). Note: CTC will be determined based on interview performance and current/last drawn CTC, with a maximum hike of up to 30%. Office cab facility is available for specific locations as mentioned above. How to Apply: Interested candidates are encouraged to send their updated CV to: connect@mavensources.in Job Types: Full-time, Permanent Schedule: Day shift Morning shift Night shift Rotational shift UK shift US shift Work Location: In person,