As a Marketing Automation Engineer at Plivo, you will work to create scalable operational processes that support lead generation and revenue attribution. You will champion operational rigor in the day-to-day practices of the marketing and sales teams, working to ensure that no lead is left behind, every marketing touch point is attributable, and that we operate in a coordinated way in the market. A key part of your role will be to help define the right marketing technology stack and work with our product and engineering teams to ensure that our technology systems work together seamlessly. As the ideal candidate, you are a marketer, with a strong working knowledge of marketing/sales operational processes and technology stacks. You have a strong analytical background, and naturally look for data to plan and make decisions. You are technically capable, an excellent communicator, and bring a desire to improve processes. Roles and Responsibilities :. Social Media Growth & Engagement Automation. Automate AI-driven engagement to identify, follow, and interact with high-value accounts on X (Twitter), LinkedIn, and other platforms. Marketing & Lead Generation Automation. Automate lead generation, qualification, and outreach workflows to improve inbound and outbound efficiency. Build and maintain email sequencing, drip campaigns, and chatbots to nurture prospects. Use scraping & data enrichment techniques to identify high-value leads and market segments. Tracking, Analytics & Experimentation. Implement tracking and analytics to measure user behavior, campaign performance, and funnel efficiency. Work with Google Analytics, Mixpanel, or other BI tools to track engagement, conversion rates, and retention metrics. Set up A/B testing frameworks for optimizing campaigns, onboarding flows, and product growth initiatives. Automate data collection and visualization for decision-making. Product-Led Growth (PLG) & SEO Optimization. Enhance self-serve funnels, onboarding flows, and referral programs using automation. Develop programmatic SEO and content automation strategies to drive organic traffic. Build growth loops and AI-driven personalization to increase user engagement.Experiment with generative AI tools for automated content marketing. Engineering & Technical Integrations. Develop internal tools to automate repetitive growth and marketing tasks. Optimize APIs, workflows, and marketing integrations for better data flow between CRM, automation, and tracking tools. Skills Required :. 2"“5 years of experience in growth engineering, marketing automation, or technical growth hacking. Proficiency in working with automation tools. Hands-on experience with CRM & marketing automation platforms (HubSpot, Marketo, Outreach, Clay, Apollo.io, Zapier, etc.). Strong understanding of web scraping, email sequencing, and AI-based automation. Familiarity with Google Analytics, Mixpanel, Looker Studio or similar analytics tools. Experience working with social media APIs (X, LinkedIn, etc.) to automate engagement is desirable. Knowledge of A/B testing frameworks, conversion rate optimization (CRO), and user retention strategies. Exposure to SEO, programmatic content generation, and AI-driven personalization is a plus

The Role. Plivo is seeking a Customer Success Manager (CSM) for its International Markets. This role is based in Bangalore. The CSM will develop and nurture long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders across APAC and EMEA regions. They will liaise between customers and cross-functional internal teams in a proactive and timely manner to ensure successful adoption of Plivo's offerings and achievement of business outcomes. Critical to success is a passion for urgency and the prompt resolution of customer issues, ensuring customers quickly realize maximum value from Plivo solutions. The CSM must be hands-on and learn the product, build strong relationships with clients and become a trusted advisor. The Company. Plivo is a cloud communications platform that empowers businesses to connect, engage, and interact with their customers in a more efficient and meaningful way. Plivos mission is to simplify business communications. Thousands of businesses around the globe including IBM, Practo, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Founded in 2011, Plivo has over 250 employees across its US, Europe and India offices. Plivo is part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Plivo has been profitable since 2014, an unusual milestone for a company of this scale. Plivos success has landed it among the leading, global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which is estimated to grow to $34 billion in sales by 2026. Responsibilities. Manage a global portfolio of contracted customers and key accounts. Onboard new customers, identify the success criteria and execute thereafter, establish review cadence with the customers. Develop and execute the customer relationship strategy to ensure every customer receives maximum value from Plivo. Own key performance indicators including churn, retention, and expansion. Identify at-risk customers early and establish a successful account management plan to improve the customer experience. Cultivate, nurture, and grow business relationships across customer teams and explore expansion opportunities with existing clients. Drive customer loyalty by creating a referenceable pool of customersLead cross-functional coordination between sales, product, client support, and solution engineering. Maintain expertise on industry trends, best practices, and the competitive landscape. Qualifications. Relevant Bachelors degree at a minimum. 5+ years of overall work experience. 3+ years of Customer Success, Account Management, or Consulting experience, ideally with a Modern AI, CPaaS, or SaaS company. Experience in negotiating renewals and identifying and driving upsell opportunities. Proven track record of taking ownership of tasks and driving forward to resolutions. Excellent written and spoken communication skills, listening skills, and presentation skills. Behaviour Traits. A people person who understands technology. Analytical, with the ability to interpret customer data and trends. Team player who can engage with other functions to deliver a better customer experience and drive collaboration. A self-starter, capable of working independently with minimal supervision in developing relationships with customers, internal team members and other related stakeholders. Perks and Benefits. Industry-leading compensation and benefits. Company-paid medical insurance. Ownership-driven culture. Generous vacation policy. Show more Show less

The Role. Plivo is seeking a Customer Success Manager (CSM) for its International Markets. This role is based in Bangalore. The CSM will develop and nurture long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders across APAC and EMEA regions. They will liaise between customers and cross-functional internal teams in a proactive and timely manner to ensure successful adoption of Plivo's offerings and achievement of business outcomes. Critical to success is a passion for urgency and the prompt resolution of customer issues, ensuring customers quickly realize maximum value from Plivo solutions. The CSM must be hands-on and learn the product, build strong relationships with clients and become a trusted advisor. The Company. Plivo is a cloud communications platform that empowers businesses to connect, engage, and interact with their customers in a more efficient and meaningful way. Plivos mission is to simplify business communications. Thousands of businesses around the globe including IBM, Practo, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Founded in 2011, Plivo has over 250 employees across its US, Europe and India offices. Plivo is part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Plivo has been profitable since 2014, an unusual milestone for a company of this scale. Plivos success has landed it among the leading, global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which is estimated to grow to $34 billion in sales by 2026. Responsibilities. Manage a global portfolio of contracted customers and key accounts. Onboard new customers, identify the success criteria and execute thereafter, establish review cadence with the customers. Develop and execute the customer relationship strategy to ensure every customer receives maximum value from Plivo. Own key performance indicators including churn, retention, and expansion. Identify at-risk customers early and establish a successful account management plan to improve the customer experience. Cultivate, nurture, and grow business relationships across customer teams and explore expansion opportunities with existing clients. Drive customer loyalty by creating a referenceable pool of customersLead cross-functional coordination between sales, product, client support, and solution engineering. Maintain expertise on industry trends, best practices, and the competitive landscape. Qualifications. Relevant Bachelors degree at a minimum. 5+ years of overall work experience. 3+ years of Customer Success, Account Management, or Consulting experience, ideally with a Modern AI, CPaaS, or SaaS company. Experience in negotiating renewals and identifying and driving upsell opportunities. Proven track record of taking ownership of tasks and driving forward to resolutions. Excellent written and spoken communication skills, listening skills, and presentation skills. Behaviour Traits. A people person who understands technology. Analytical, with the ability to interpret customer data and trends. Team player who can engage with other functions to deliver a better customer experience and drive collaboration. A self-starter, capable of working independently with minimal supervision in developing relationships with customers, internal team members and other related stakeholders. Perks And Benefits. Industry-leading compensation and benefits. Company-paid medical insurance. Ownership-driven culture. Generous vacation policy. Show more Show less

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. Key Responsibilities: Design, develop, and deploy responsive, high-performance web interfaces using React and modern JavaScript/TypeScript frameworks. Implement user interfaces with modern libraries such as ShadcnUI and Tailwind CSS, ensuring a seamless and intuitive experience for end-users. Collaborate closely with backend developers, designers and product managers to integrate APIs and build cohesive, full-featured applications. Participate in cross-functional agile teams to define requirements, develop prototypes, and deliver production-ready features. Optimize frontend performance for scalability and speed, ensuring quick load times and smooth interactions. Maintain high coding standards through code reviews, testing, and adherence to best practices in web development. Leverage AI-powered development tools to enhance coding efficiency and user experience where applicable. Stay current with industry trends, emerging technologies, and design best practices to continually improve our frontend solutions. Write clean, modular, and maintainable code with comprehensive documentation. Proactively troubleshoot, debug, and resolve technical issues in a fast-paced environment. Qualifications: Proven experience in full-stack web development, with a focus on creating products from scratch. Proficiency in React and modern JavaScript/TypeScript ecosystem. Strong skills in Python backend development and API design. Experience using AI-assisted coding tools like Vercel V0, Cursor and working with large language models such as Claude. Knowledge of UI component libraries, particularly Shadcn UISolid understanding of database design, caching strategies, and web security best practices. Experience with version control systems (e.g., Git) and CI/CD pipelines. Ability to write clean, maintainable, and well-documented code. Strong problem-solving skills and attention to detail Excellent communication skills, able to collaborate effectively with cross-functional teams. Comfortable working in a fast-paced, agile environment. Bachelor's degree in Computer Science, Software Engineering, or a related field. Contributions to open-source software are a plus Show more Show less

ABOUT PLIVO: Plivo is a fast-growing cloud telephony startup backed by the same investors as Skype, Facebook, Google and Groupon. We’ve raised $2M thus far and are looking to scale exponentially. We are looking for someone who’s excited to grow with us and be part of a startup that's disrupting a multibillion dollar telecom space. Here is some coverage of our journey: Forbes - http://onforb.es/1iexVdC Techcrunch - http://tcrn.ch/1mxDeKx THE ROLE: We’re looking for a dynamic Social Media Content Creator to join our team and drive rapid audience growth on Instagram and X (formerly Twitter). This role is ideal for someone who thrives on fast-paced content creation, has a deep understanding of virality, and knows how to craft engaging posts that capture the latest AI and tech trends. This role will report to the Head of Content Studio and will be based in Bengaluru, India. RESPONSIBILITIES: Create high-volume, trend-driven content for Instagram and X, with a focus on AI and ML. Track and cover real-time AI trends, breaking news, and viral discussions in the industry. Develop attention-grabbing posts and reels designed for maximum reach and engagement. Post multiple times per day across platforms to optimize visibility and audience growth. Experiment with different content formats, styles, and posting strategies to maximize virality. Stay ahead of social media algorithms and best practices to ensure high engagement. REQUIREMENTS: Proven track record of creating viral content on Instagram or X. Ability to single-handedly grow an audience of at least 10,000 followers. Deep understanding of social media engagement tactics and virality mechanics. Passion for AI with an ability to translate complex topics into engaging, shareable content. A strong sense of what works and what doesn’t in the fast-moving world of social media. No formal education requirement—we care about results. WHAT’S IN IT FOR YOU: Be at the forefront of AI and emerging technology trends. Work in a fast-moving, creative, and high-energy environment. Have the freedom to experiment, test, and grow a brand from the ground up. Opportunity to build an audience while working with a team passionate about tech and media. HOW TO APPLY: Along with your resume, please share your social media page. Applications without a social media page will not be reviewed. Show more Show less

About Us: Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. Plivo's mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo has become a reliable communications platform with its Premium Communications Network that spans 190+ countries. Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale. Plivo's success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years. Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees. We are looking for an experienced Accounting & Taxation professional to join our Finance team. Responsibilities of the Role: Carry out the following activities independently and with the support of a 2 member team: - Maintain Books of Accounts until finalization - Manage AP & AR accounting, analysis and follow up - Payment and filing/returns of TDS, GST and other statutory taxes - Coordinate with statutory auditors in India & US to complete audit in a timely manner - Liaise with tax department, banks, external vendors and customers as required - Support any other activities required for financial reporting to internal and external stakeholders - Special projects such as GST refund application, transfer pricing study Set up & improve the Company's processes around accounting & taxation Set up & improve our ERP system (NetSuite) to generate financial reports & analysis Set up & improve financial controls in our operations Qualifications for the Role: Qualified CA with at least 4 years (post-qualification) of relevant experience in accounting and taxation, ideally with exposure to SAAS & fintech companies Up to 2 years of experience within the audit/assurance team of a Big-4 or comparable large accounting firm is preferred Candidates with experience working with Oracle NetSuite or SAP will be preferred High-level knowledge of US GAAP and multi-entity accounting (US parent co/India subsidiary) would be good to have Strong verbal & written communication skills are essential for this role Perks & Benefits: Remote First Culture. Home office Infra Allowance. Industry-leading compensation and benefits. Premium Healthcare/Wellness benefits for Employee and Family. Open culture and working with a young and dynamic team. Career advancement opportunities. Generous vacation policy leading to great work life balance. Show more Show less

Plivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Today, we’ve expanded into Plivo CX , an AI‑driven customer‑engagement platform that combines our battle‑tested APIs with out‑of‑the‑box agentic solutions for customer acquisition, engagement, and service. Founded in 2011, Plivo has over 150 employees across its US and India offices. Plivo is part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Role Summary: Plivo is seeking a Solutions Engineer (SE) for its International Markets. This role is based in Bangalore and services customers across APAC and EMEA Markets. As a Solutions Engineer, you sit at the intersection of consultative sales, product, and account management. You’re equal parts technical consultant, creative problem‑solver, and storyteller. From designing solutions to production go‑lives, you will architect customer journeys that leverage the full power of our APIs and Plivo CX’s AI Agent workflows—ensuring every client launches quickly, grows confidently, and loves the experience. Critical to success is a typical startup hustle mentality, a passion for proactive collaboration with customers, prompt technical resolution of their issues, and ensure customers quickly realize maximum value from Plivo’s solutions. Responsibilities: Partner with business teams (account executives or account managers) to understand customers’ business drivers, map requirements, and design scalable solutions using Plivo APIs or CX AI Agents. Create narratives that resonate with both technical and business stakeholders. Drive proof‑of‑concept projects by owning success criteria, timelines, and technical depth to win customer confidence (with new and existing customers) Ensure customer delight by ensuring a smooth and timely onboarding Diagnose and resolve customer issues, communicate fixes and work‑arounds clearly, closing the loop with customers and internal teams. Socialize product feedback, feature gaps, and adoption blockers to Product, Engineering, and GTM teams. Qualifications: Bachelors degree in Computer Science, or Information Systems, or related technical field, or equivalent practical experience 5 - 8 years in customer‑facing technical roles (Solutions Engineering, Sales Engineering, Technical Account Management, or similar) within SaaS, CPaaS, or modern AI-first platforms. Experience with designing conversational AI or workflow automation solutions is a strong advantage. Solid understanding of RESTful APIs, XML, and at least one modern programming/scripting language (PHP, Python, Ruby, .NET, Node.js, Java, Go). Experience in the CPaaS industry or understanding of communication technologies such as SIP, TCP/IP, WebRTC, SIP Trunking is a big plus Excellent written and verbal communication skills are a must Behaviour Traits: Should be customer obsessed - All decisions should be taken keeping in mind customer value creation Should have an ownership mindset - picking up and solving problems even if it is not your job Should be results oriented - always focussed on the outcome and impact Have a growth mindset - experiment, level up skills and seek feedback Perks and Benefits: Industry-leading compensation and benefits Company-paid medical insurance Ownership-driven culture Generous vacation policy Show more Show less