Plivo

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. Key Responsibilities: Design, develop, and deploy responsive, high-performance web interfaces using React and modern JavaScript/TypeScript frameworks. Implement user interfaces with modern libraries such as ShadcnUI and Tailwind CSS, ensuring a seamless and intuitive experience for end-users. Collaborate closely with backend developers, designers and product managers to integrate APIs and build cohesive, full-featured applications. Participate in cross-functional agile teams to define requirements, develop prototypes, and deliver production-ready features. Optimize frontend performance for scalability and speed, ensuring quick load times and smooth interactions. Maintain high coding standards through code reviews, testing, and adherence to best practices in web development. Leverage AI-powered development tools to enhance coding efficiency and user experience where applicable. Stay current with industry trends, emerging technologies, and design best practices to continually improve our frontend solutions. Write clean, modular, and maintainable code with comprehensive documentation. Proactively troubleshoot, debug, and resolve technical issues in a fast-paced environment. Qualifications: Proven experience in full-stack web development, with a focus on creating products from scratch. Proficiency in React and modern JavaScript/TypeScript ecosystem. Strong skills in Python backend development and API design. Experience using AI-assisted coding tools like Vercel V0, Cursor and working with large language models such as Claude. Knowledge of UI component libraries, particularly Shadcn UISolid understanding of database design, caching strategies, and web security best practices. Experience with version control systems (e.g., Git) and CI/CD pipelines. Ability to write clean, maintainable, and well-documented code. Strong problem-solving skills and attention to detail Excellent communication skills, able to collaborate effectively with cross-functional teams. Comfortable working in a fast-paced, agile environment. Bachelor's degree in Computer Science, Software Engineering, or a related field. Contributions to open-source software are a plus Show more Show less

ABOUT PLIVO: Plivo is a fast-growing cloud telephony startup backed by the same investors as Skype, Facebook, Google and Groupon. We’ve raised $2M thus far and are looking to scale exponentially. We are looking for someone who’s excited to grow with us and be part of a startup that's disrupting a multibillion dollar telecom space. Here is some coverage of our journey: Forbes - http://onforb.es/1iexVdC Techcrunch - http://tcrn.ch/1mxDeKx THE ROLE: We’re looking for a dynamic Social Media Content Creator to join our team and drive rapid audience growth on Instagram and X (formerly Twitter). This role is ideal for someone who thrives on fast-paced content creation, has a deep understanding of virality, and knows how to craft engaging posts that capture the latest AI and tech trends. This role will report to the Head of Content Studio and will be based in Bengaluru, India. RESPONSIBILITIES: Create high-volume, trend-driven content for Instagram and X, with a focus on AI and ML. Track and cover real-time AI trends, breaking news, and viral discussions in the industry. Develop attention-grabbing posts and reels designed for maximum reach and engagement. Post multiple times per day across platforms to optimize visibility and audience growth. Experiment with different content formats, styles, and posting strategies to maximize virality. Stay ahead of social media algorithms and best practices to ensure high engagement. REQUIREMENTS: Proven track record of creating viral content on Instagram or X. Ability to single-handedly grow an audience of at least 10,000 followers. Deep understanding of social media engagement tactics and virality mechanics. Passion for AI with an ability to translate complex topics into engaging, shareable content. A strong sense of what works and what doesn’t in the fast-moving world of social media. No formal education requirement—we care about results. WHAT’S IN IT FOR YOU: Be at the forefront of AI and emerging technology trends. Work in a fast-moving, creative, and high-energy environment. Have the freedom to experiment, test, and grow a brand from the ground up. Opportunity to build an audience while working with a team passionate about tech and media. HOW TO APPLY: Along with your resume, please share your social media page. Applications without a social media page will not be reviewed. Show more Show less

About Us: Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. Plivo's mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale. Plivo has become a reliable communications platform with its Premium Communications Network that spans 190+ countries. Founded in 2011, Plivo has over 300 employees remotely across the US, India, and Europe. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Plivo has been profitable for the past 7+ years, an unusual milestone for companies of this scale. Plivo's success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which has a market size of USD 12.5 billion in 2022. It is projected to reach USD 45.3 billion over the next five years. Plivo is a people-centric organization with a culture of ownership. We offer industry-leading compensation and benefits, including excellent healthcare coverage, to our employees. We are looking for an experienced Accounting & Taxation professional to join our Finance team. Responsibilities of the Role: Carry out the following activities independently and with the support of a 2 member team: - Maintain Books of Accounts until finalization - Manage AP & AR accounting, analysis and follow up - Payment and filing/returns of TDS, GST and other statutory taxes - Coordinate with statutory auditors in India & US to complete audit in a timely manner - Liaise with tax department, banks, external vendors and customers as required - Support any other activities required for financial reporting to internal and external stakeholders - Special projects such as GST refund application, transfer pricing study Set up & improve the Company's processes around accounting & taxation Set up & improve our ERP system (NetSuite) to generate financial reports & analysis Set up & improve financial controls in our operations Qualifications for the Role: Qualified CA with at least 4 years (post-qualification) of relevant experience in accounting and taxation, ideally with exposure to SAAS & fintech companies Up to 2 years of experience within the audit/assurance team of a Big-4 or comparable large accounting firm is preferred Candidates with experience working with Oracle NetSuite or SAP will be preferred High-level knowledge of US GAAP and multi-entity accounting (US parent co/India subsidiary) would be good to have Strong verbal & written communication skills are essential for this role Perks & Benefits: Remote First Culture. Home office Infra Allowance. Industry-leading compensation and benefits. Premium Healthcare/Wellness benefits for Employee and Family. Open culture and working with a young and dynamic team. Career advancement opportunities. Generous vacation policy leading to great work life balance. Show more Show less

Plivo started as a cloud communications platform that empowers businesses to simplify and personalize their customer communications using Plivo’s APIs and solutions. Thousands of businesses around the globe including Yahoo, Uber, Zomato, and Gojek rely on Plivo to power their voice and SMS communications at a global scale. Today, we’ve expanded into Plivo CX , an AI‑driven customer‑engagement platform that combines our battle‑tested APIs with out‑of‑the‑box agentic solutions for customer acquisition, engagement, and service. Founded in 2011, Plivo has over 150 employees across its US and India offices. Plivo is part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures. Role Summary: Plivo is seeking a Solutions Engineer (SE) for its International Markets. This role is based in Bangalore and services customers across APAC and EMEA Markets. As a Solutions Engineer, you sit at the intersection of consultative sales, product, and account management. You’re equal parts technical consultant, creative problem‑solver, and storyteller. From designing solutions to production go‑lives, you will architect customer journeys that leverage the full power of our APIs and Plivo CX’s AI Agent workflows—ensuring every client launches quickly, grows confidently, and loves the experience. Critical to success is a typical startup hustle mentality, a passion for proactive collaboration with customers, prompt technical resolution of their issues, and ensure customers quickly realize maximum value from Plivo’s solutions. Responsibilities: Partner with business teams (account executives or account managers) to understand customers’ business drivers, map requirements, and design scalable solutions using Plivo APIs or CX AI Agents. Create narratives that resonate with both technical and business stakeholders. Drive proof‑of‑concept projects by owning success criteria, timelines, and technical depth to win customer confidence (with new and existing customers) Ensure customer delight by ensuring a smooth and timely onboarding Diagnose and resolve customer issues, communicate fixes and work‑arounds clearly, closing the loop with customers and internal teams. Socialize product feedback, feature gaps, and adoption blockers to Product, Engineering, and GTM teams. Qualifications: Bachelors degree in Computer Science, or Information Systems, or related technical field, or equivalent practical experience 5 - 8 years in customer‑facing technical roles (Solutions Engineering, Sales Engineering, Technical Account Management, or similar) within SaaS, CPaaS, or modern AI-first platforms. Experience with designing conversational AI or workflow automation solutions is a strong advantage. Solid understanding of RESTful APIs, XML, and at least one modern programming/scripting language (PHP, Python, Ruby, .NET, Node.js, Java, Go). Experience in the CPaaS industry or understanding of communication technologies such as SIP, TCP/IP, WebRTC, SIP Trunking is a big plus Excellent written and verbal communication skills are a must Behaviour Traits: Should be customer obsessed - All decisions should be taken keeping in mind customer value creation Should have an ownership mindset - picking up and solving problems even if it is not your job Should be results oriented - always focussed on the outcome and impact Have a growth mindset - experiment, level up skills and seek feedback Perks and Benefits: Industry-leading compensation and benefits Company-paid medical insurance Ownership-driven culture Generous vacation policy Show more Show less

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. Key Responsibilities: Design, develop, and deploy responsive, high-performance web interfaces using React and modern JavaScript/TypeScript frameworks. Implement user interfaces with modern libraries such as ShadcnUI and Tailwind CSS, ensuring a seamless and intuitive experience for end-users. Collaborate closely with backend developers, designers and product managers to integrate APIs and build cohesive, full-featured applications. Participate in cross-functional agile teams to define requirements, develop prototypes, and deliver production-ready features. Optimize frontend performance for scalability and speed, ensuring quick load times and smooth interactions. Maintain high coding standards through code reviews, testing, and adherence to best practices in web development. Leverage AI-powered development tools to enhance coding efficiency and user experience where applicable. Stay current with industry trends, emerging technologies, and design best practices to continually improve our frontend solutions. Write clean, modular, and maintainable code with comprehensive documentation. Proactively troubleshoot, debug, and resolve technical issues in a fast-paced environment. Qualifications: Proven experience in full-stack web development, with a focus on creating products from scratch. Proficiency in React and modern JavaScript/TypeScript ecosystem. Strong skills in Python backend development and API design. Experience using AI-assisted coding tools like Vercel V0, Cursor and working with large language models such as Claude. Knowledge of UI component libraries, particularly Shadcn UISolid understanding of database design, caching strategies, and web security best practices. Experience with version control systems (e.g., Git) and CI/CD pipelines. Ability to write clean, maintainable, and well-documented code. Strong problem-solving skills and attention to detail Excellent communication skills, able to collaborate effectively with cross-functional teams. Comfortable working in a fast-paced, agile environment. Bachelor's degree in Computer Science, Software Engineering, or a related field. Contributions to open-source software are a plus

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. 🚀 Job Overview: We are looking for a smart and proactive Technical Recruiter to join our team in Bangalore. In this role, you will be responsible for sourcing, assessing, and hiring top technical talent. You must have a deep understanding of tech skills and the technical hiring ecosystem, with the ability to engage in technical conversations with candidates and evaluate their core competencies. Strong stakeholder management skills are essential, as you will work closely with hiring managers and technical teams across the organization. This is a Bangalore based, working from Office role. Key Responsibilities: Proactively source, attract and engage top-tier technical candidates across various domains (Engineering, AI etc.) Utilize a variety of channels (job portals, social media, networking, and referrals) to build a strong talent pipeline Engage in technical conversations with candidates to assess their understanding of key technologies and methodologies Validate candidates’ skills through initial screening calls, technical interviews, and collaboration with technical teams Develop and maintain technical evaluation criteria and guidelines in alignment with the needs of Plivo Collaborate closely with hiring managers and senior leadership to understand role requirements and provide expert hiring advice Manage candidate expectations and ensure a smooth and engaging recruitment process Communicate effectively with internal stakeholders to update on recruitment progress and challenges Continuously improve recruitment strategies and processes to enhance candidate experience and reduce time-to-hire Maintain accurate recruitment records and provide regular reports on hiring metrics, challenges, and successes Leverage data and feedback to refine sourcing strategies and improve the overall recruitment process Stay up-to-date with the latest trends in the tech industry, including emerging skills, tools, and competitive hiring practices Act as a trusted advisor to both candidates and internal teams by sharing market insights and recommendations Qualifications: 5+ years of experience in technical recruitment, preferably in the tech or startup ecosystem Proven track record of successfully hiring for various technical roles (backend, frontend, fullstack, AI, etc.) and managing end-to-end recruitment processes Strong understanding of core technical skills, frameworks, and programming languages relevant to our hiring needs Ability to engage in technical conversations and assess candidates on basic technical skills Excellent verbal and written communication skills Exceptional stakeholder management skills with the ability to influence and build strong relationships across levels Strong organizational and time management skills with the ability to manage multiple roles simultaneously Proficiency with applicant tracking systems (ATS) and recruitment tools What We Offer: Competitive compensation and benefits package A dynamic, fast-paced work environment at a leading global communications platform Opportunities for professional growth and development A collaborative, people-centric culture with a focus on innovation and continuous learning

Bangalore, Karnataka Engineering – Engineering Solutions / Full-Time / On-Site Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. As an SDE1 at Plivo, you will play a key role in designing, developing, and owning features from end to end. This includes driving the implementation of high-impact features for major clients and ensuring that performance, security, and usability goals are met. You will be involved in every aspect of the feature lifecycle, from requirement analysis and design to development, testing, and release. Key responsibilities You build it, You run it: Embrace the “You Build It, You Run It” philosophy by owning the end-to-end development and operational support of your applications. Ensure high-quality code delivery, continuous deployment, and maintainability while being accountable for the performance and uptime of your solutions. Design and Development: Contribute to the design and architecture of new features and enhancements. Utilize AI-powered development tools such as Cursor and Github Spark/Co-Pilot to enhance coding efficiency and quality. Validation: Validate happy path, edge, and boundary conditions to ensure robustness and reliability. Identify potential issues and address them proactively. Testing Responsibilities: Take responsibility for implementing comprehensive unit tests and functional regression tests. Ensure that features meet quality standards and function correctly across various scenarios. Microservices Management: Take responsibility for the day-to-day operations and maintenance of microservices. Monitor and enhance performance, security, and usability. CI/CD and Automation: Drive continuous integration and deployment (CI/CD) processes. Evaluate and implement technologies and development stacks for scalable API-based platforms. User Experience and UI Development: Build scalable web applications with a focus on user experience. Develop reusable UI components and contribute to a common design language for consistency across apps. Code Quality and Collaboration: Establish front-end coding guidelines. Advocate for and adhere to best practices in code quality and modular design. Identify opportunities for automation and improve development processes. Lifecycle Management: Own the full product lifecycle, including requirement analysis, design, development, testing, release, and maintenance. Metrics and Improvement: Define and review business and technical metrics. Continuously improve cycle time, throughput, and code quality. Skills Required Experience: 1-3 years of experience with large-scale distributed systems. Technical Skills: Proficiency in any of C, C++, Python, Golang, Java, or Node.js. Strong understanding of REST-based API architecture and microservices patterns. Coding Expertise: Ability to write high-performance, reliable, and maintainable code. Experience with multi-threading and concurrency concepts.Experience using AI-assisted coding tools like Vercel V0, Cursor and working with large language models such as Claude. Database Knowledge: Good understanding of database structures, theories, principles, and practices. AWS Experience: Experience working with AWS components (EC2, S3, RDS, SQS, ECS, Lambda) is a plus. UI Development: Experience in UI development is advantageous. Testing Acumen: Strong skills in testing methodologies, including unit, functional, and regression testing. Ability to design and implement tests to validate all aspects of the feature. Analytical Skills: Strong problem-solving and analytical skills. Version Control: Working knowledge of Git and proficiency with build servers like Jenkins, Travis, or Bamboo. Good To Have : Experience in the Voice Domain - SIP | SDP | RTP | WebRTC | Freeswitch | RTPEngine

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. As an SDE1 at Plivo, you will play a key role in designing, developing, and owning features from end to end. This includes driving the implementation of high-impact features for major clients and ensuring that performance, security, and usability goals are met. You will be involved in every aspect of the feature lifecycle, from requirement analysis and design to development, testing, and release. Key Responsibilities You build it, You run it: Embrace the “You Build It, You Run It” philosophy by owning the end-to-end development and operational support of your applications. Ensure high-quality code delivery, continuous deployment, and maintainability while being accountable for the performance and uptime of your solutions Design and Development: Contribute to the design and architecture of new features and enhancements. Utilize AI-powered development tools such as Cursor and Github Spark/Co-Pilot to enhance coding efficiency and quality Validation: Validate happy path, edge, and boundary conditions to ensure robustness and reliability. Identify potential issues and address them proactively Testing Responsibilities: Take responsibility for implementing comprehensive unit tests and functional regression tests. Ensure that features meet quality standards and function correctly across various scenarios Microservices Management: Take responsibility for the day-to-day operations and maintenance of microservices. Monitor and enhance performance, security, and usability CI/CD and Automation: Drive continuous integration and deployment (CI/CD) processes. Evaluate and implement technologies and development stacks for scalable API-based platforms User Experience and UI Development: Build scalable web applications with a focus on user experience. Develop reusable UI components and contribute to a common design language for consistency across apps Code Quality and Collaboration: Establish front-end coding guidelines. Advocate for and adhere to best practices in code quality and modular design. Identify opportunities for automation and improve development processes Lifecycle Management: Own the full product lifecycle, including requirement analysis, design, development, testing, release, and maintenance Metrics and Improvement: Define and review business and technical metrics. Continuously improve cycle time, throughput, and code quality Skills Required Experience: 1-3 years of experience with large-scale distributed systems Technical Skills: Proficiency in any of C, C++, Python, Golang, Java, or Node.js. Strong understanding of REST-based API architecture and microservices patterns Coding Expertise: Ability to write high-performance, reliable, and maintainable code. Experience with multi-threading and concurrency concepts.Experience using AI-assisted coding tools like Vercel V0, Cursor and working with large language models such as Claude Database Knowledge: Good understanding of database structures, theories, principles, and practices AWS Experience: Experience working with AWS components (EC2, S3, RDS, SQS, ECS, Lambda) is a plus UI Development: Experience in UI development is advantageous Testing Acumen: Strong skills in testing methodologies, including unit, functional, and regression testing. Ability to design and implement tests to validate all aspects of the feature Analytical Skills: Strong problem-solving and analytical skills Version Control: Working knowledge of Git and proficiency with build servers like Jenkins, Travis, or Bamboo Good To Have: Experience in the Voice Domain - SIP | SDP | RTP | WebRTC | Freeswitch | RTPEngine

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection.With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. The ideal candidate is expected to : Possess a high degree of independence and a strong growth mindset. You are expected to be a self-starter who can translate business needs into a clear product strategy and a prioritized roadmap. You will leverage large amounts of data to identify impactful opportunities and measure results with precision. The ability to work with highly cross-functional and global stakeholders is essential. You should also have a strong understanding of key AI trends globally to ensure Plivo stays ahead of the competition in the rapidly changing world of AI software. What would you be doing? You will own the product growth initiatives for our AI agent platform, focusing on key business metrics across user acquisition, activation, and retention. As one of the leaders of a dedicated Growth pod, you will work closely with engineering, design, and data analysts to identify opportunities and drive execution. Your core responsibility will be to design, run, and analyze a continuous stream of experiments to unlock new growth levers. You will also be responsible for communicating the product roadmap, project status, and key results to stakeholders, and you will use analytics, market research, and competitive analysis to inform all your decisions. Finally, given Plivo works with several enterprises and in the telecommunications industry, which has compliance requirements across the globe, you will be working very closely with customer support, legal, and compliance teams as well. Who would be the right fit? We are looking for a seasoned Product Manager with a strong technical background and a passion for driving growth. The ideal candidate must have a Bachelor's degree in Engineering and at least 5 years of overall experience, with a minimum of 3 years of product management experience.. You must have a proven track record of building, launching, and maintaining high-scale products, with demonstrable experience in a growth-focused role. Given Plivo provides deep-tech solutions to its customers, at least 2 years of software development experience is preferred. We are looking for someone innovative, confident, and tech-savvy who thrives in a fast-paced environment. Preferred qualifications include: Experience with communications products (Voice, SMS, or WhatsApp) PM experience in a Growth role (minimum 2 years) Demonstrated experience with building and scaling AI-first products

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. Key Responsibilities Design, develop, and deploy full-stack features using React, Python, Go, Redis, Postgres, and other technologies Implement responsive and intuitive user interfaces using modern frameworks like ShadcnUI/Tailwind CSS Develop robust backend services and APIs using Python, Go, and other languages, and integrate them with frontend applications Own the end-to-end lifecycle of features—from scoping and design to deployment and monitoring Build scalable microservices that power core messaging platforms (SMS, MMS, WhatsApp, RCS) Integrate and manage payment workflows, including card handling, recharge, and invoicing Develop and maintain Airflow DAGs for billing automation and reconciliation tasks Write clean, modular, and production-grade code in GoLang and Python Ensure comprehensive unit, functional, and regression testing to prevent defects and regressions Leverage AI tools like GitHub Copilot, Cursor, and LLMs to enhance development productivity Collaborate with Product, DevOps, QA, and Support teams to deliver high-quality outcomes Monitor production systems and own observability, performance, and reliability Optimize CI/CD pipelines for rapid and safe delivery of backend services Participate in code reviews and enforce best practices in architecture and design Design systems for high availability, throughput, and low-latency processing at a global scale Embrace a strong ownership mindset in a fast-paced, engineering-driven environment Qualifications: Proven experience in full-stack web development, with focus on creating products from scratch Proficiency in React and the modern JavaScript/TypeScript ecosystem Strong experience in building and maintaining large-scale distributed backend systems Exposure to AI-assisted development tools like GitHub Copilot, Cursor, or LLMs is a must — we expect engineers to actively leverage modern tooling for efficiency and quality Proficiency in one or more backend languages such as GoLang or Python Solid understanding of REST APIs, microservices architecture, and event-driven systems Hands-on experience with PostgreSQL and familiarity with Redis for caching or low-latency access Exposure to workflow orchestration tools like Apache Airflow is a plus Familiarity with AWS services such as EC2, RDS, S3, ECS, and Lambda Experience with CI/CD pipelines and container-based deployments Ability to write robust unit, integration, and regression tests Working knowledge of Git and collaborative development practices Strong analytical, debugging, and problem-solving skills Proven ability to work in a fast-paced, ownership-driven environment with a strong bias for action

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech direction with a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. The ideal candidate is expected to : Possess a high degree of independence and a strong growth mindset. You are expected to be a self-starter who can translate business needs into a clear product strategy and a prioritized roadmap. You will leverage large amounts of data to identify impactful opportunities and measure results with precision. The ability to work with highly cross-functional and global stakeholders is essential. You should also have a strong understanding of key AI trends globally to ensure Plivo stays ahead of the competition in the rapidly changing world of AI software. What would you be doing? You will own the product growth initiatives for our AI agent platform, focusing on key business metrics across user acquisition, activation, and retention. As one of the leaders of a dedicated Growth pod, you will work closely with engineering, design, and data analysts to identify opportunities and drive execution. Your core responsibility will be to design, run, and analyze a continuous stream of experiments to unlock new growth levers. You will also be responsible for communicating the product roadmap, project status, and key results to stakeholders, and you will use analytics, market research, and competitive analysis to inform all your decisions. Finally, given Plivo works with several enterprises and in the telecommunications industry, which has compliance requirements across the globe, you will be working very closely with customer support, legal, and compliance teams as well. Who would be the right fit? We are looking for a seasoned Product Manager with a strong technical background and a passion for driving growth. The ideal candidate must have a Bachelor's degree in Engineering and at least 4-5 years of product management experience.. You must have a proven track record of building, launching, and maintaining high-scale products, with demonstrable experience in a growth-focused role. Given Plivo provides deep-tech solutions to its customers, at least 2 years of software development experience is preferred. We are looking for someone innovative, confident, and tech-savvy who thrives in a fast-paced environment. Preferred qualifications include: Experience with communications products (Voice, SMS, or WhatsApp) PM experience in a Growth role (minimum 3+ years). Demonstrated experience with building and scaling AI-first products. You can also route your updated profile directly to sri.lakshmi@plivo.com .

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our new product - the AI agents platform, automates the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. The Role - Plivo seeks an Account Manager (AM) for its APAC & EMEA business to drive customer retention and expansion. The AM will take ownership of a portfolio of clients, building and maintaining long-term strategic relationships with key business executives and stakeholders across the region. With a focus on growth, the AM will identify opportunities for upselling and cross-selling Plivo's solutions while ensuring customers achieve their desired business outcomes. The ideal candidate will proactively collaborate with cross-functional teams to deliver tailored solutions, ensuring a seamless customer experience. Success in this role requires a results-driven approach, a deep understanding of Plivo's products, and the ability to act as a trusted advisor to clients. The AM will also demonstrate a sense of urgency and expertise in resolving customer challenges, maximizing value realization, and fostering loyalty. Responsibilities : Manage a portfolio of customers that represent a range of diverse backgrounds and maturity, from established global enterprises to SMBs. Facilitate continuous value realization for customers, ensuring revenue retention, and reduced churn rate, with a major focus on expansion. Onboard new customers, identify the success criteria and execute thereafter, and establish review cadence with the customers. Develop and execute the customer relationship strategy to ensure every customer receives maximum value from Plivo. Drive customer loyalty by creating a referenceable pool of customers. Lead cross-functional coordination between sales, product, customer support, and solution engineering. Be the voice of the customer within Plivo, identifying and communicating the key factors required for success Maintain expertise on industry trends, best practices, and the competitive landscape. Qualifications : Relevant Bachelor’s degree or equivalent professional experience 5+ years of overall work experience 3+ years of experience in Account Management or related role at a high-tech or SaaS company Exceptional communication, listening and interpersonal skills Experience in negotiating renewals and identifying & driving upsell and cross-sell opportunities. Behaviour Traits : A self-starter, capable of working independently with minimal supervision in developing relationships with customers, internal team members and other related stakeholders. Is customer obsessed. Proven track record of taking ownership of tasks and driving forward to resolutions. Seeks excellence and maintains high-quality work ethics. Has a bias for high velocity and urgency. Is focused on results. Flexibility with time zones to manage customers and collaborate with colleagues globally. You can also route your updated profile directly to sri.lakshmi@plivo.com .

Plivo is a cloud communications platform that enables businesses worldwide to streamline and personalize their customer interactions through Plivo's APIs and solutions. Renowned companies like Yahoo, Uber, Zomato, and Gojek trust Plivo for their voice and SMS communications on a global scale. We have expanded our offerings to include Plivo CX, an AI-driven customer engagement platform that integrates our proven APIs with pre-built AI solutions for customer acquisition, engagement, and service. Established in 2011, Plivo has a dedicated team of over 150 professionals spread across our offices in the US and India. As a YCombinator alumni, Plivo is supported by leading investors, including Andreessen Horowitz and Battery Ventures. Role Summary: Plivo is in search of a Solutions Engineer (SE) to cater to its International Markets. This position, based in Bangalore, involves serving customers across the APAC and EMEA regions. As a Solutions Engineer, you will act as a liaison between consultative sales, product development, and account management. Your role encompasses technical consultancy, creative problem-solving, and effective storytelling. From crafting solutions to facilitating product launches, your responsibility is to design customer journeys that maximize the potential of our APIs and Plivo CX's AI Agent workflows, ensuring seamless onboarding, sustainable growth, and exceptional user experiences. A key factor for success in this role is embodying a startup mentality, fostering proactive collaboration with customers, promptly resolving technical issues, and ensuring customers swiftly realize the full benefits of Plivo's solutions. Responsibilities: - Collaborate with business teams to comprehend customers" needs, align requirements, and develop scalable solutions utilizing Plivo APIs or CX AI Agents. - Construct compelling narratives that resonate with both technical and business stakeholders. - Lead proof-of-concept initiatives by defining success metrics, timelines, and technical intricacies to earn customer trust. - Guarantee customer satisfaction through smooth and timely onboarding processes. - Identify and resolve customer issues, articulate solutions clearly, and maintain effective communication with customers and internal teams. - Share product feedback, feature suggestions, and adoption challenges with Product, Engineering, and GTM teams. Qualifications: - Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience. - 5-8 years of experience in customer-facing technical roles (Solutions Engineering, Sales Engineering, Technical Account Management) within SaaS, CPaaS, or AI-first platforms. - Proficiency in designing conversational AI or workflow automation solutions is advantageous. - Strong grasp of RESTful APIs, XML, and at least one modern programming/scripting language (PHP, Python, Ruby, .NET, Node.js, Java, Go). - Prior exposure to CPaaS industry or knowledge of communication technologies like SIP, TCP/IP, WebRTC, SIP Trunking is beneficial. - Excellent written and verbal communication skills are essential. Behaviour Traits: - Customer obsession: Prioritize decisions that enhance customer value. - Ownership mindset: Take initiative in addressing and solving problems proactively. - Results-oriented: Focus on achieving outcomes and impact. - Growth mindset: Embrace experimentation, skill development, and feedback-seeking. Perks and Benefits: - Competitive compensation and benefits package. - Comprehensive medical insurance coverage provided by the company. - Ownership-driven work culture. - Generous vacation policy.,

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our next-gen AI Agents automate the entire customer lifecycle—from acquiring, engaging, and supporting customers—through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member engineering team based entirely in India, we are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong. We need Bangalore based poeple who are available to come for an inperson meeting on 28th or 29th August 2025. Key Responsibilities Design, develop, and deploy full-stack features using React, Python, Go, Redis, Postgres, and other technologies Implement responsive and intuitive user interfaces using modern frameworks like ShadcnUI/Tailwind CSS Develop robust backend services and APIs using Python, Go, and other languages, and integrate them with frontend applications Own the end-to-end lifecycle of features—from scoping and design to deployment and monitoring Build scalable microservices that power core messaging platforms (SMS, MMS, WhatsApp, RCS) Integrate and manage payment workflows, including card handling, recharge, and invoicing Develop and maintain Airflow DAGs for billing automation and reconciliation tasks Write clean, modular, and production-grade code in GoLang and Python Ensure comprehensive unit, functional, and regression testing to prevent defects and regressions Leverage AI tools like GitHub Copilot, Cursor, and LLMs to enhance development productivity Collaborate with Product, DevOps, QA, and Support teams to deliver high-quality outcomes Monitor production systems and own observability, performance, and reliability Optimize CI/CD pipelines for rapid and safe delivery of backend services Participate in code reviews and enforce best practices in architecture and design Design systems for high availability, throughput, and low-latency processing at a global scale Embrace a strong ownership mindset in a fast-paced, engineering-driven environment Qualifications: Proven experience in full-stack web development, with focus on creating products from scratch Proficiency in React and the modern JavaScript/TypeScript ecosystem Strong experience in building and maintaining large-scale distributed backend systems Exposure to AI-assisted development tools like GitHub Copilot, Cursor, or LLMs is a must — we expect engineers to actively leverage modern tooling for efficiency and quality Proficiency in one or more backend languages such as GoLang or Python Solid understanding of REST APIs, microservices architecture, and event-driven systems Hands-on experience with PostgreSQL and familiarity with Redis for caching or low-latency access Exposure to workflow orchestration tools like Apache Airflow is a plus Familiarity with AWS services such as EC2, RDS, S3, ECS, and Lambda Experience with CI/CD pipelines and container-based deployments Ability to write robust unit, integration, and regression tests Working knowledge of Git and collaborative development practices Strong analytical, debugging, and problem-solving skills Proven ability to work in a fast-paced, ownership-driven environment with a strong bias for action