Solutions Engineer, International Markets

Plivo is a cloud communications platform that enables businesses worldwide to streamline and personalize their customer interactions through Plivo's APIs and solutions. Renowned companies like Yahoo, Uber, Zomato, and Gojek trust Plivo for their voice and SMS communications on a global scale. We have expanded our offerings to include Plivo CX, an AI-driven customer engagement platform that integrates our proven APIs with pre-built AI solutions for customer acquisition, engagement, and service. Established in 2011, Plivo has a dedicated team of over 150 professionals spread across our offices in the US and India. As a YCombinator alumni, Plivo is supported by leading investors, including Andreessen Horowitz and Battery Ventures. Role Summary: Plivo is in search of a Solutions Engineer (SE) to cater to its International Markets. This position, based in Bangalore, involves serving customers across the APAC and EMEA regions. As a Solutions Engineer, you will act as a liaison between consultative sales, product development, and account management. Your role encompasses technical consultancy, creative problem-solving, and effective storytelling. From crafting solutions to facilitating product launches, your responsibility is to design customer journeys that maximize the potential of our APIs and Plivo CX's AI Agent workflows, ensuring seamless onboarding, sustainable growth, and exceptional user experiences. A key factor for success in this role is embodying a startup mentality, fostering proactive collaboration with customers, promptly resolving technical issues, and ensuring customers swiftly realize the full benefits of Plivo's solutions. Responsibilities: - Collaborate with business teams to comprehend customers" needs, align requirements, and develop scalable solutions utilizing Plivo APIs or CX AI Agents. - Construct compelling narratives that resonate with both technical and business stakeholders. - Lead proof-of-concept initiatives by defining success metrics, timelines, and technical intricacies to earn customer trust. - Guarantee customer satisfaction through smooth and timely onboarding processes. - Identify and resolve customer issues, articulate solutions clearly, and maintain effective communication with customers and internal teams. - Share product feedback, feature suggestions, and adoption challenges with Product, Engineering, and GTM teams. Qualifications: - Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience. - 5-8 years of experience in customer-facing technical roles (Solutions Engineering, Sales Engineering, Technical Account Management) within SaaS, CPaaS, or AI-first platforms. - Proficiency in designing conversational AI or workflow automation solutions is advantageous. - Strong grasp of RESTful APIs, XML, and at least one modern programming/scripting language (PHP, Python, Ruby, .NET, Node.js, Java, Go). - Prior exposure to CPaaS industry or knowledge of communication technologies like SIP, TCP/IP, WebRTC, SIP Trunking is beneficial. - Excellent written and verbal communication skills are essential. Behaviour Traits: - Customer obsession: Prioritize decisions that enhance customer value. - Ownership mindset: Take initiative in addressing and solving problems proactively. - Results-oriented: Focus on achieving outcomes and impact. - Growth mindset: Embrace experimentation, skill development, and feedback-seeking. Perks and Benefits: - Competitive compensation and benefits package. - Comprehensive medical insurance coverage provided by the company. - Ownership-driven work culture. - Generous vacation policy.,