Voice Blended & Chat Process Professional

0 - 5 years

1 - 4 Lacs

greater noida

Posted:2 days ago| Platform: Naukri logo

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Skills Required

voice blended process inbound customer service customer relationship inbound voice process customer service customer support bpo customer service international call center voice process customer management voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Handle customer inquiries and resolve issues via phone, email, or chat.
  • Provide exceptional customer service and ensure satisfaction.
  • Work in a fast-paced environment and meet productivity targets.
  • Collaborate with team members to achieve common goals.
  • Utilize problem-solving skills to address complex customer complaints.
  • Maintain accurate records of customer interactions and transactions.

Job Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changes.
  • Strong problem-solving and analytical skills.
  • Proficient in using computer applications and software.
  • Ability to work in a dynamic and rapidly changing environment.
  • Strong attention to detail and organizational skills.
  • Experience in the BPM/BPO industry is preferred.
  • Competitive salary and benefits will be offered to the right candidate.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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