Voice and Accent Trainer - BPO

Voice and Accent Trainer

Location: Noida (WFO)

Experience: 2-6 Years

Immediate joiners only

Skills:

Key Responsibilities:

• Deliver Voice & Accent, grammar, and communication training for new hire batches.

• Conduct New Hire Orientation/Foundation Communication Training and prepare trainees for production.

• Continually assess trainees’ performance during training through quizzes, role plays, call simulations, and feedback sessions.

• Provide targeted coaching on pronunciation, fluency, intonation, clarity, and cultural sensitization.

• Facilitate soft skills and customer service training (listening skills, empathy, professional etiquette).

• Collaborate with operations, quality, and recruitment teams to align training outcomes with business needs.

• Track training effectiveness, maintain reports/MIS, and share progress with stakeholders.

• Conduct refresher training sessions for production teams to bridge communication gaps.

• Continuously update training content and adopt best practices to enhance training delivery.

Skills & Competencies:

• Excellent command of spoken and written English.

• Strong expertise in Voice & Accent and phonetics training.

• Ability to manage and engage large new hire batches effectively.

• Proficiency in training delivery, presentation, and classroom management.

• Knowledge of BPO/Contact Center operations and customer interaction dynamics.

• Strong interpersonal and coaching skills.

Qualifications & Experience:

• Graduate in any discipline.

• 3–7 years of experience as a Communication Trainer in a BPO/Contact Center environment.

• Proven experience in Voice & Accent training and handling new hire batches.Key Responsibilities:

• Deliver Voice & Accent, grammar, and communication training for new hire batches.

• Conduct New Hire Orientation/Foundation Communication Training and prepare trainees for production.

• Continually assess trainees’ performance during training through quizzes, role plays, call simulations, and feedback sessions.

• Provide targeted coaching on pronunciation, fluency, intonation, clarity, and cultural sensitization.

• Facilitate soft skills and customer service training (listening skills, empathy, professional etiquette).

• Collaborate with operations, quality, and recruitment teams to align training outcomes with business needs.

• Track training effectiveness, maintain reports/MIS, and share progress with stakeholders.

• Conduct refresher training sessions for production teams to bridge communication gaps.

• Continuously update training content and adopt best practices to enhance training delivery.

⸻

Skills & Competencies:

• Excellent command of spoken and written English.

• Strong expertise in Voice & Accent and phonetics training.

• Ability to manage and engage large new hire batches effectively.

• Proficiency in training delivery, presentation, and classroom management.

• Knowledge of BPO/Contact Center operations and customer interaction dynamics.

• Strong interpersonal and coaching skills.

⸻

Qualifications & Experience:

• Graduate in any discipline.

• 3–7 years of experience as a Communication Trainer in a BPO/Contact Center environment.

• Proven experience in Voice & Accent training and handling new hire batches.

 You can refer this sample JD